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Farrar & Tanner Reviews

4.8 Rating 7,973 Reviews
95 %
of reviewers recommend Farrar & Tanner
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About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

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Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Xander
Verified Buyer
“My request was so seamless, including my need for both the flask and pouch monogrammed! Easy!”
Helpful Report
Posted 4 days ago
Matthew
Verified Buyer
“Excellent service.top quality will use again”
Helpful Report
Posted 4 days ago
Amelia
Verified Buyer
“Order came personalised super quickly”
Helpful Report
Posted 4 days ago
Sally
Verified Buyer
“Stunning Whiskey glasses i bought for a Christmas present. Beautifully gift boxed - will definitely buy from this Company again. Thank you.”
Helpful Report
Posted 5 days ago
Caroline
Verified Buyer
“Lovely holdall and excellent customer service as well. Thank you and a Happy Christmas to you all at Farrar and Tanner”
Helpful Report
Posted 5 days ago
Anonymous
Verified Buyer
“Very pleased with my order. Chess and Backgammon travel set.”
Helpful Report
Posted 5 days ago
Martyn
Verified Buyer
“Excellent service and product”
Helpful Report
Posted 5 days ago
Ben
Verified Buyer
“A great range of high end products for personal and presents. Good communication and fast delivery to the door. Would strongly recommend.”
Helpful Report
Posted 5 days ago
Misty
Verified Buyer
“Have yet to receive my order at all so I’m not in a position to post any review. I’m not happy right now”
Helpful Report
Posted 5 days ago
Hi Misty, Thank you for your email, I'm sorry to see that you haven't received your order. I can see that Royal Mail collected your parcel from our warehouse on the 17th of December, but it unfortunately has not updated since. I do apologise for this, and I have emailed you to get this resolved. Kind Regards, Farrar and Tanner
Posted 5 days ago
Anonymous
Verified Buyer
“The cheap courier used couldn’t find my address and returned to sender. They’ve outsourced their customer service which is extremely unhelpful. In the end I have to buy a gift for Christmas from somewhere else because they were unwilling to help me find another solution in time.”
Helpful Report
Posted 5 days ago
Dear XENIA, Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify a few points. The delivery issue occurred because the address provided was incorrect, which unfortunately led to the parcel being returned. We do not use “cheap couriers”; in fact, we partner with Royal Mail, one of the most trusted and recognised couriers in the UK. At checkout, customers are given the option to choose between Royal Mail and DPD, and in this case, Royal Mail was selected. Regarding customer service, all of our support agents are based in the UK and work directly for Farrar & Tanner. We do not outsource our customer service to third-party companies, so I'm not sure where you have got this from. Once we were aware of the incorrect address, we offered to resend the parcel as soon as it was returned to us. However, you opted for a refund instead, which will be actioned as soon as the parcel has reached us. Kind Regards, Farrar and Tanner
Posted 5 days ago
Emma
Verified Buyer
“Great quality and super speedy delivery. Thank.”
Helpful Report
Posted 5 days ago
Chris
Verified Buyer
“Excellent website and excellent service from placing order to receiving the products.”
Helpful Report
Posted 5 days ago
Fiona
Verified Buyer
“Loved the garment for my friend at Christmas, delivered on time ! Perfect 👌”
Helpful Report
Posted 5 days ago
MARTIN
Verified Buyer
“Excellent customer service, highly recommended. I mistakenly ordered the wrong colour penknife. F&T's helpline immediately cancelled and refunded my order, allowing me to buy the correct item. Customer service rep made it all so easy :-)”
Helpful Report
Posted 5 days ago
Tom
Verified Buyer
“Great company”
Helpful Report
Posted 5 days ago
Jerry
Verified Buyer
“The hip flask is a lovely piece of work, it's great and I love it BUT it's a shame that the overall beautiful design is let down by the fact that the flask is very awkward to fill. The funnel is no real help and it is hard to avoid spillage of the all important alcohol ! I might be able to improve things by attaching a short length of rubber hose to the funnel ?”
Helpful Report
Posted 5 days ago
Anonymous
Verified Buyer
“Very pleased with my order. The quality was excellent and service very good. My item arrived within a couple of days of ordering even though it was the Christmas rush period. Would definitely recommend them for future purchases.”
Helpful Report
Posted 5 days ago
Julia
Verified Buyer
“Great service and very quick , very pleased with the brown leather jewellery tray that I bought for my husband . Great quality and fabulous price, very impressed 😊”
Helpful Report
Posted 5 days ago
Ann
Verified Buyer
“Excellent service and delivery. Exceptional quality belt.”
Helpful Report
Posted 5 days ago
Duncan
Verified Buyer
“arrived on time product beutifully wrapped and good price all in all excellent.”
Helpful Report
Posted 5 days ago
Farrar & Tanner is rated 4.8 based on 7,973 reviews
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