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Farrar & Tanner Reviews

4.8 Rating 8,045 Reviews
95 %
of reviewers recommend Farrar & Tanner
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About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

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Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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The item has not yet arrived so the promise of pre xmas delivery simply isn't worth the effort. Couldn't be more disappointed as ther gift wasn't and still isn't in the hands of the intended recipient. Will never trust this again.
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Posted 2 days ago
Hi Martin, I am so sorry for the disappointment. Your order was placed on 23rd December and you selected Standard delivery which is 5-10 working days. We did have a Next Day option available to choose which would have arrived on Christmas Eve, I am really sorry if you missed that. I can see this has now been delivered - I hope the intended recipient enjoys the gift. Best wishes, Stacey
Posted 5 hours ago
First class service and delivered next day as promised which was perfect as this was a Christmas present. Thank you.
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Posted 2 days ago
Great quality, fast delivery! Would recommend
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Posted 2 days ago
Great product and was gift wrapped which was a lovely touch as it was for a birthday gift.
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Posted 2 days ago
The package was beautifully and carefully wrapped and the watering can is very elegant. Arrived well in time for Christmas so all very happy
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Posted 2 days ago
Wow!! What a fabulous set of knives!! Expertly packaged. Lovely using excellent knives to carvery the Porchetta and Turkey, for once!! Very pleased with my purchase!! Hadn't come across Farrar and Tanner before. Will definitely recommend! Many thanks 😊
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Posted 2 days ago
Excellent product, delivered efficiently on time.
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Posted 3 days ago
The trowel arrived very quickly, despite the Christmas rush, well packaged and was a reasonable price. It was very well received.
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Posted 3 days ago
Thanks so much couldn't be happier with the service. It was a secret santa gift for my aunt and she loved it
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Posted 3 days ago
lovely item got here very quick thank you
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Posted 3 days ago
I ordered a personalised item not really expecting it to arrive before Christmas. It DID arrive before Christmas, properly personalised and delivered within 48 hours. Excellent product, exceptional service! Thank you, my better half was highly delighted!
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Posted 3 days ago
I was upset and disappointed to realize the present that I'd ordered for my husband were clearly women's gloves (including the extra rush shipping to have them time for Christmas.) I did check the site to see if it might be my mistake, but typing in the same prompt I'd used to find the gloves: "men's touchscreen gloves large," pulled up the same women's gloves now sitting in front of me. Nowhere in any of the copy for this product is there an indication of which gender they're suited for, and there is nothing in the description to suggest they might be sized for women. However, as soon as I opened the package I could tell the "large" gloves (helpfully labeled as Deanna gloves by Barbour - information not included on the Farrar & Tanner site) would be far too small for my husband's girthy palms. There is no clear way to get an exchange or refund for these gloves, so I've sent an email and am waiting to hear from their customer service team. Overall, quite a disappointing experience.
Helpful Report
Posted 3 days ago
Hi Evelyn, I am very sorry for any disappointment caused. We have a free return service on the website, but I can see my colleague responded to your email with all the returns information required. If you need any further assistance with the return we'd be happy to help. The gloves are in the 'For Her' section of the website, but I totally appreciate that those gloves showing up after typing in 'Men's Gloves' would make it confusing. I think the keyword 'Gloves' has just overridden everything else and the site has shown a mixture of gloves for him and for her. I apologise for the confusion there. Please do let us know if we can assist with anything further. Best wishes, Stacey
Posted 5 hours ago
I made and paid an order and after two days I received e-mail that the item is ot of stock. I was very disapointed, bacause it was my wife's christmas gift.
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Posted 3 days ago
Hi Ivan, I am very sorry that the item was out of stock. We let you know as soon as we were aware, I do apologise for the disappointment. I hope you were able to find an alternative gift in time for Christmas. Kindest regards Stacey
Posted 5 hours ago
Great product, fast delivery.
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Posted 3 days ago
Absolutely beautifully crafted chest board. Delivered in a timely manner. Excellent.
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Posted 3 days ago
Great value ,super quick delivery very happy
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Posted 3 days ago
Fast delivery, great wallet
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Posted 3 days ago
Ordered and delivered next day. Great service and brother loved his birthday present
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Posted 3 days ago
Great quality perfect size bought for a present very pleased with his man bag
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Posted 3 days ago
Excellent service and beautiful product of very high standards, well worth the cost.
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Posted 3 days ago
Farrar & Tanner is rated 4.8 based on 8,045 reviews