Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,560 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 20th May 2025

Farrar & Tanner 5 star review on 26th April 2025

Karen

506

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional service. The Watch I have purchased is lovely and been gift wrapped so nicely. I picked this firm from your reviews and the fact you are a British Company. Thank you .”

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Posted 1 month ago

“Hello: This is our second order that we have just placed and your website and your service are outstanding. We also really enjoy looking through your website as you have a great variety of gifts and they are of very good quality. I will, later in the summer, be sending an order in for a Birthday and a Wedding taking place in England. I do have a question for you......Can you ship the wine etc. that you have in your catalogue over to Canada?? Me thinks the answer is probably no, but thought I would ask. Many thanks for your service, Marie McFadyen”

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(Cheltenham) - Posted 1 month ago

“More than happy with my purchase. Great quality”

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Posted 1 month ago

“Ordered wooden chess, Ludo board engraved from Farrar & Tanner and absolutely loving it. The quality and finish is very good.”

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Posted 1 month ago

“Very fast delivery especially considering the item was personalised. Very pleased.”

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Posted 1 month ago

“Great products, well packaged and delivered on time.”

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Posted 1 month ago

“Good service and a nice quality product”

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(Cheltenham) - Posted 1 month ago

“The necklace I got was lovely packed very well. Delivery was supposed to be about 10 days but got it within a week”

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Posted 1 month ago

“Excellent product, delivered on time. It does exactly what I wanted. What more could you want.”

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Posted 1 month ago

“Fast service. Very Good!”

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Posted 1 month ago

“Jestem zadowolony”

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(Cheltenham) - Posted 1 month ago

“Very disappointed with the quality of the chess set, bought for my daughter’s birthday. She got 2 splinters from the horse. It was rough and not fit for purpose. Returned for a refund. Not the high quality that I was expecting.”

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Posted 1 month ago

Dear Vanessa, We're truly sorry to hear about your experience with the chess set and that it caused discomfort to your daughter — that’s absolutely not the standard we aim to deliver. We completely understand your disappointment, especially when this was meant to be a special birthday gift. As soon as we were made aware of the issue, our team arranged a return and refund right away to resolve things as quickly as possible. Thank you for bringing this to our attention, and again, our sincere apologies for the inconvenience caused. Kind Regards, Farrar and Tanner Customer Service

Posted 1 month ago

“Bought a backgammon set from a great selection. Paid a reasonable price and order to delivery time was amazingly swift. Very pleased with the product, and customer service was top notch. Can't fault them - excellent.”

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Posted 1 month ago

“Quality one piece stainless steel cake slice to replace one with a porcelain handle. Good service.”

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Posted 1 month ago

“The tankard I ordered arrived quickly and was well packed. Nothing negative to report. Engraved well and as a gift, it was very well received. Looked lovely.”

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Posted 1 month ago

“First class service and quality product , Thank you”

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Posted 1 month ago

“I’m very impressed with this dark wooden wine box. The quality of the wood is excellent, solid, smooth, and beautifully finished with a rich, dark stain that looks both elegant and timeless. The engraving is done to a high standard: clean, precise, and clear without any rough edges or fading. It gives the box a really personal, high-end touch. The overall craftsmanship feels sturdy and well-made, making it perfect for gifting or special occasions. It’s definitely a piece that adds a touch of class. I highly recommend!”

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Posted 1 month ago

“First class Service, Delivery and Products”

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Posted 1 month ago

“Fast delivery service.”

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(Cheltenham) - Posted 1 month ago

“SPEEDY DELIVERY WRAPPING REALLY LOVERLY, CANNOT RATE THE PURCHASE AS WAS BOUGT AS A PRESENT SO HAVE NOT SEEN YET BUT WILL HAPPILY ORDER AGAIN”

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Posted 1 month ago

Farrar & Tanner is rated 4.8 based on 6,560 reviews