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Farrar & Tanner Reviews

4.8 Rating 6,929 Reviews
95 %
of reviewers recommend Farrar & Tanner
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About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

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Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Anonymous
Unverified Reviewer
“I wrote a negative review as I was very disappointed with a whisky glass I had bought as a 50th present. I also sent an email on Sunday night and received a call first thing on Monday morning. Jude was very apologetic and offered to re-send the same engraved item direct to my friend as well as saying to not bother sending back the original item. She also sent a photo before dispatching it and it did look much shinnier and not as dirty looking as the original glass. I was very impressed with the customer service received and she managed to turn this into a positive experience.”
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Posted 4 years ago
Anonymous
Unverified Reviewer
“I posted a negative review yesterday as I received a whisky glass I was giving as a 50th present that I was very dissatisfied with. I also sent an email to Farrar and Tanner and received a call from Jude today. She was very apologetic and said she would send another engraved glass direct to my friend who's birthday it is tomorrow. She also sent a photo of the product and it looked much nicer with the pewter being shinnier and less marked. She also did not want the other glass returned. I would like to thank Jude for her excellent customer service and turning my experience into a positive one”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I wrote a review yesterday about a whisky glass that I was very disappointed with. I was contacted today by Jude from Farrar and Tanner and she was very sympathetic and offered to send another one out to my friend for his birthday. Although I have not seen it in person the glass looked much nicer and the pewter cleaner and shinnier from the photo I was sent . So I would like to applaud the customer service given by Jude as she has turned my experience into a positive one.”
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Posted 4 years ago
LeeMackenzie
Verified Buyer
“We bought whisky glasses, delighted with them great quality and really stylish, great service”
Helpful Report
Posted 4 years ago
John Burnside
Verified Buyer
“Great service, great chess boards but bit of a mix up with delivery hence 4 stars, but will definitely use again John”
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Posted 4 years ago
Len Lettice
Verified Buyer
“Really happy with this product, feels and looks great. The finishing on the cap was a bit ruff but I used a little sandpaper and it's fine now.. All in all great price Really good quality product.”
Helpful Report
Posted 4 years ago
Timothy Ellis
Verified Buyer
“Ordered a pruning knife-came in good time and delivered safely. Very good quality and also etched with my wife’s name to make it special. My only criticism is that I would have liked to know where the knife was made-there was no place of origin on either the knife or packaging. Being from Sheffield, we like to identify and buy local goods.”
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Posted 4 years ago
Arthur Willis
Verified Buyer
“Very easy website. Quick delivery and very happy with the product and the presentation - would defo recommend”
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Posted 4 years ago
Leanne Dodds
Verified Buyer
“Nice flask”
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Posted 4 years ago
Anne Partridge
Verified Buyer
“Order arrived promptly and well packaged. Good quality product. Will not hesitate to use this company again.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Speedy delivery & nice products. Dropped a Star because the tool tray with the wooden handle arrived with one end unscrewed. I didn’t know whether this was a fault or meant to be sent like this, because it screwed in ok.”
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Posted 4 years ago
Anonymous
Verified Buyer
“Very good quality.”
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Posted 4 years ago
Laurence Wood
Verified Reviewer
“Incredibly good customer service! My order for two engraved items came very quickly but with a couple of errors, partly my fault. Stacey and Lewis spared no effort to correct the errors and send replacement goods within 24 hours and therefore in time for Christmas! I am delighted with my gifts and very grateful for the excellent service I received.”
Helpful Report
Posted 4 years ago
Teresa Ibe
Verified Buyer
“Was pleasantly surprised by the craftsmanship and will definitely be returning.”
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Posted 4 years ago
Anonymous
Verified Buyer
“Good value for money. Took a while to arrive but it is unusual times.”
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Posted 4 years ago
Anonymous
Verified Buyer
“Nice, good quality items. If you’re happy paying the mark up definitely go here, can find the same things 1/3 of the price elsewhere but without personalisation options.”
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Posted 4 years ago
Elaine Pope
Verified Buyer
“Lovely Products, promptly sent. Easy exchange when gardening gloves were wrong size.”
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Posted 4 years ago
Roderick McIntosh
Verified Buyer
“Excellent knives, well packed and delivered in accordance with the agreement”
Helpful Report
Posted 4 years ago
Katie Spender
Verified Buyer
“Beautiful hip flask! The tartan pattern is very handsome. The thread on the lid is a bit squeaky, indicating a lower quality but otherwise will make a very nice gift!”
Helpful Report
Posted 4 years ago
Janet Sugden
Verified Buyer
“I ordered a chess board which came very quickly but am still waiting for the chess pieces.”
Helpful Report
Posted 4 years ago
Farrar & Tanner is rated 4.8 based on 6,929 reviews
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