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Farrar & Tanner Reviews

4.8 Rating 5,897 Reviews

95 %

of reviewers recommend Farrar & Tanner

Company Reviews

Product Reviews

4.8

Based on 5,897 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 25th April 2024

Farrar & Tanner 5 star review on 18th April 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 22nd March 2024

Farrar & Tanner 5 star review on 19th March 2024

Farrar & Tanner 5 star review on 29th February 2024

433

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to return a faulty item and the customer service to do this was no nonsense and overall excellent, with the refund back in my bank account within the week.”

Posted 5 months ago

“Everything fine but did call shortly after ordering to see if I could change the order. Sadly no return call having left a message with name and mobile number. However my son was very happy with the Opinel oak handled knife with smallest blade”

Posted 6 months ago

“Bought a Folding knife as a gift. Looks like a nice blade, but haven't tested it obviously as its a gift. One downside is that the wooden box it comes in (with perspex sliding lid) was COVERED in either dust or fine sawdust on the inside, meaning I had to break the seal, open it and clean it. I'd suggest better QC to make sure the product is sent out clean.”

Posted 6 months ago

“Product arrived well wrapped and quickly and as shown. Found website not the easiest to use.”

Posted 6 months ago

“The ordering,payment and delivery process was very slick and competent. I was somewhat surprised that the item purchased was delivered in a simple cardboard parcel without any protective wrapping. Happily the item wasn't damaged.”

Posted 6 months ago

“Gloves come up small so too small for recipient but lovely gloves.”

Posted 7 months ago

“Well worth money, didn't take long to arrive Will definitely use again”

Posted 7 months ago

“Good service, very professional.”

Posted 7 months ago

“Lovely product and speedy delivery. My only problem was that the product arrived in damaged packaging (it was supposed to be a birthday gift) and considering the price of the product (£50), I would have expected better - customer service issued a £5 refund.”

Posted 8 months ago

“Gift delivered promptly and in perfect condition”

Posted 8 months ago

“It's a beautiful product, constructed really well and with a really high-quality feel to it. I get the impression it will last forever! O thing i would have preferred is that when all of the pockets are used it still folded and closed as it should. Outside of the wash bag component, the other areas seem to be an odd size for other toiletries one might wish to use it for. It's still a great piece and i'm glad i bought it, it could just do with a few minor tweaks to make it perfect.”

Posted 9 months ago

“Order was completed swiftly and arrived in good condition.”

Posted 9 months ago

“The speed of the delivery was amazing. The quality of the engraving was very neat, however the make of the knife that was on the blade looks as though it’s double printed or smudged by accident. Overall good service”

Posted 9 months ago

“Pleased with purchase. Customer service were very good at changing personalisation after ordering. Arrived very quickly, the next day after purchasing express delivery. My only comment would be that the message chosen is not actually engraved on the product, as you would assume engraved to be, its printed on the surface which is not quite the same thing considering its an extra price add on. I was happy with the result nevertheless but would advise selling it as personalisation rather than engraving in the product description”

Posted 9 months ago

“They look great in my kitchen very stylish”

Posted 9 months ago

“The delivered items were fantastic. I enjoyed the design and quality. There was an issue with the delivery process and the delivery was delayed. I signed up for express delivery (two days since the order was after 2pm) and this was delayed. I was then assured it will come the day after and that didn't happen either. The customer support team was excellent in dealing with this and rectified it. I then received a duplicate shipment and I had to return one which was a bit of a hassle. All in all, errors do happen and I liked the professionalism and timely manner it was dealt with. I just thought of mentioning it as feedback to a team thriving for the best.”

Posted 9 months ago

“Ordered an item from Farrar & Tanner but wasn’t happy with it.. however, I returned the item & they promptly reimbursed me.. Thank you”

Posted 10 months ago

“The wine and packaging were excellent, We were very pleased with our purchase. However, there are a couple of things that could be improved. The purchasing part of the website is not the best and could be made clearer. More importantly, it is not possible to include a mesage with the item that was a gift. I think this is a major shortfall.”

Posted 11 months ago

“The pout on my watering can is a bit droopy!!”

Posted 11 months ago

“Bought these for my husband for our 22nd Anniversary. Very pleased with prompt service. My husband was delighted with them. My only disappointment was the personalisation could have been a bit bigger had to point it out to my husband. Would use this company again.”

Posted 11 months ago

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Farrar & Tanner is rated 4.8 based on 5,897 reviews