Farmison & Co Reviews

Name: Farmison & Co
Address: Bondgate Green, Ripon, North Yorkshire, Bondgate Green, Ripon, North Yorkshire, North Yorkshire
Rating: 4.80

4.8 Rating 30,299 Reviews

95 %

of reviewers recommend Farmison & Co

4.8

Based on 30,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Farmison & Co Review Verified review from genuine Farmison & Co customer.

About Farmison & Co:

Farmison & Co have one simple mission, to help the nation to Eat Better Meat. Purveyors of Heritage British Rare & Native Breed Meat. Fresh from the Dales To Your Door. Widest range of breeds and cuts in Britain.

Visit Website

Phone:

01765 824 050

Email:

care@farmison.com

Location:

Bondgate Green, Ripon, North Yorkshire,
Bondgate Green, Ripon, North Yorkshire
North Yorkshire
HG1 1QW

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Farmison & Co 5 star review on 5th January 2025

1588

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My delivery was packed very well but unfortunately I did have the misfortune to find a bit of plastic within the bacon when I opened it. The bacon was fine...tasted less salty than your usual supermarket product. The lamb was tasty. ..I am yet to try the sausages!”

Helpful Report

Posted 6 years ago

Thank you for your review and for contacting us directly via email to make us aware of this. We are pleased we have been able to resolve this for you and restore your faith in Farmison and please be assured that our Butchery Team are reviewing their processes to ensure this does not happen again. We hope you have a lovely day. Steph, Customer Service Administrator

Posted 6 years ago

“Never got £ 15 off first order. The porterhouse was phantastic. But oxtail surprisingly tough needed 8 hours in slow/pressure cooker instead of 4. Glitch perhaps ??”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention Paul and we sincerely apologise that the Oxtail was disappointing and you did not receive your discount, we of course want to make sure our customers are 100% satisfied with the produce they receive from Farmison & Co. If you have not already done so, please contact Customer Care on 01765 601226 or care@farmison.com and one of our Team can speak to you about this and look at putting this right for you and we are more than happy to give you a new voucher for your next order. We look forward to hearing from you. Steph, Customer Service Administrator

Posted 6 years ago

“Oh dear, I am afraid I cannot say that the beef ribs I bought for a dinner party, after being carefully cooked, were not as tender as I had hoped. Great flavour, my guests said, but not tender.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention and we sincerely apologise that the Beef Ribs were disappointing, we of course want to make sure our customers are 100% satisfied with the produce they receive from Farmison & Co. If you have not already done so, please contact Customer Care on 01765 601226 or care@farmison.com and one of our Team can speak to you about this and look at putting this right for you and restoring you faith in the product and Farmison & Co. We look forward to hearing from you. Steph, Customer Service Administrator

Posted 6 years ago

“I ordered the mutton chops and the beef and bone marrow burgers and have say sadly that both were disappointing. The mutton chops, which I cooked according to your online instructions. Were tasty but tough and the burgers were very bland. As a customer of The Ginger Pig in London I was expecting better especially after the review and award by the Observer. I take no pleasure in this criticism and I hope you will find some value in it.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention Philip and we sincerely apologise that the Mutton Chops and Steak and Bone Marrow Burgers were disappointing, we of course want to make sure our customers are 100% satisfied with the produce they receive from Farmison & Co. If you have not already done so, please contact Customer Care on 01765 601226 or care@farmison.com and one of our Team can speak to you about this and look at putting this right for you and restoring you faith in the product and Farmison & Co. We look forward to hearing from you. Steph, Customer Service Administrator

Posted 6 years ago

“Delivery was quick and well packaged, we were however very surprised at how small the birds were for the price charged.”

Helpful Report

Posted 6 years ago

Thank you for your review and for you feedback. Here at Farmison & Co. we are passionate about rare breed British heritage meat. These animals are slow grown and free to roam the beautiful North Yorkshire landscape while growing to their full potential. All our chickens are raised out doors and enjoy a fantastic quality of life being able to participate in natural behaviours such as dust bathing and a good old scratch under a tree. This means that although there may be a price difference from your average supermarket chicken, the quality very much reflects this. We hope you have a lovely day and will come back to shop with us again. Steph, Customer Service Administrator

Posted 6 years ago

“I was recommended Farmison by a colleague and from what they told me/the info on the website it looked like something that would really interest me! I always try to buy UK breeds and free range when it available! I ordered the following: Yorkshire free range chicken, 14 day dry aged Yorkshire pork chops, 45 day hereford matured rump steaks, 7 day dry aged jacob lamb steaks. The Lamb and Beef was absolutely fantastic, great flavours! I would highly recommend that anyone trys these, especially the 45 day matured rump... Absolutely delicious! However the chicken and the Pork were not so great, I found the texture of the chicken quite tough! Incredibly juicy but the meat itself seemed quite chewy. I know that free range birds tend to have a tougher texture especially on the leg meat, but this was more then I had experienced before! The pork was very well butchered, the meat had lots of marbelling but the actual bone had been removed. I prefer to cook pork on the bone as it can go dry quite quickly! The flavour of the meat was also underwhelming & again it was juicy but the texture was quite tough! Overall I would say the red meats are definitely worth the premium price tag, but im not too convinced on the poutry and pork! I will definitely be ordering beef from Farmison again, I think the prime rib for Christmas would be a nice treat!”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention and we sincerely apologise that the Chicken and Pork you received were disappointing, we of course want to make sure our customers are 100% satisfied with the produce they receive from Farmison & Co. If you have not already done so, please contact Customer Care on 01765 601226 or care@farmison.com and one of our Team can speak to you about this and look at putting this right for you and restoring you faith in the product and Farmison & Co. We look forward to hearing from you. Steph, Customer Service Administrator

Posted 6 years ago

“Wasn’t impressed by the steak nor the burgers. We’ve gotten much better locally. Bacon and sausage was better but still not great.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention and we sincerely apologise that the Steaks and Burgers you received were disappointing, we of course want to make sure our customers are 100% satisfied with the produce they receive from Farmison & Co. If you have not already done so, please contact Customer Care on 01765 601226 or care@farmison.com and one of our Team can speak to you about this and look at putting this right for you and restoring you faith in the product and Farmison & Co. We look forward to hearing from you. Steph, Customer Service Administrator

Posted 6 years ago

“This was my second order from Farmison & Co. I can not fault the quality of the meat as this was very good. However, I did not receive exactly what I had ordered. The bacon was nowhere to be found and the steak and bone marrow burgers seem to have been swapped out for more short rib blend burgers. I am not sure if this was a mistake or there was a shortage of some products.”

Helpful Report

Posted 6 years ago

Thank you for your review, we really appreciate it. We thank you for you comments and we take all feedback extremely seriously. We would love to be able to discuss this with you and ensure you do receive the products you requested. If you have not already done so, please contact Customer Care on 01765 601226 and we would love to chat to you about getting the rest of your order to you. We look forward to hearing from you. Steph, Customer Service Adviser

Posted 6 years ago

“after receiving a chateaubriand present box from my sister[which was gorgeous] we ordered a meat selection ourselves and must say the chateaubriand looks very disappointing. The meat tapers tremendously so it is going to be difficult to cook it evenly.”

Helpful Report

Posted 6 years ago

Thank you for your review, we really appreciate it. We take all feedback extremely seriously and we do apologise about your Chateaubriand. We would love to put this right for you and so if you have not already done so, please contact Customer Care on 01765 601226 so we can look into this for you. We look forward to hearing from you. Steph, Customer Service Adviser

Posted 6 years ago

“Acceptable score but of note a recently purchased leg of mutton which we slow cooked proved to be rather dry at the finish. I think it was a perhaps a relatively young animal and lacking a decent level of fat on and in the meat.”

Helpful Report

Posted 6 years ago

Thank you David for you feedback, we really appreciate it and it will help us to improve the service we can provide to our customers. We are delighted to have been able to speak to you regarding this and hope we can help restore your faith in the product. Have a lovely day. Steph, Customer Service Adviser

Posted 6 years ago

“The product received was of good quality. The price paid for it was fair. However, I was let down by the service. The product was despatched one day late. I did get an email about it, Late, on the evening before the delivery day was due to take place. I replied with an email in which I also enquired about the free burger offer, which I did not see listed on the order. I was told that they would have been included with the order to be despatched and the problem was with the computer system. However, I have not yet received pre promotional burgers.”

Helpful Report

Posted 6 years ago

Good Afternoon, thank you for your leaving your review we really do appreciate you taking the time to do this its so important to receive all feedback from our customers, negative or positive as we are constantly focused on ways of improving our service to you. We are so sorry to hear that your delivery was delayed by 24 hours, and for the inconvenienced caused to you. Our Care Team added the burgers to your order but we were so sorry to hear that they were missed when despatched. Our sincerest of apologies to you for this error on our behalf and we will, as promised via email, pop in a free pack of burgers for you the next time you place an order with us. We would love to be able to turn your negative experience into a positive one so if it's ok we will contact you via email to see how we can further support you. Our apologies once again and we look forward to speaking with you soon. Our very best wishes Karen

Posted 6 years ago

“My experience with Farmison is complex. I have so far ordered from them 8 times and plan on ordering more in the future. However, my genuine recommendation is to stick to things that are “simple and generic”. Here’s my reasoning: Out of the 8 times I’ve ordered from Farmison 7 arrived with swapped cuts or swapped breeds, or swapped something. Just think about that for a second… 7 out of 8 orders! That’s a level of incompetency that is quite shocking. I have tried calling them and have them create the “boutique” order for me with all the breeds and thickness specifications I wanted and yet when my order finally arrived things were again changed and swapped. I tried to have an email correspondence and have them keep things for me until they have everything and only then ship it and yet again some things weren’t as I ordered despite having a 27 email exchange in order to avoid exactly that - which is just insane. In the past they had more breed options as well (on the website). Now you can’t even control the breed unless it’s a prime cut/steak so in many ways the website is only getting worse. I’d even argue that what made it special to begin with is the breed options but now that it isn’t an option anymore (unless you call or email but as explained that isn't reliable either) it just became less special and more mainstream. So having said all that, why do I recommend them and will continue buying from them? Because customer service in England is some of the worst in the world and Farmison, with all their incompetency, are still the lesser evil. The packages arrive well packed and well iced. I never had issues with it arriving on time as well (I did with many other online butchers). I used to make large orders (10kg-20kg a month). I don’t now. I simply order the normal things like: shank, shin, featherblade, short ribs, etc. Their premade burgers are terrible in my opinion because they’re full of lower quality fat and have a bizarre off flavour and whenever I ordered expensive prime steaks I was disappointed with either the butchery itself or otherwise for not getting the breed I ordered which at a certain price range is not only unacceptable it might in fact be illegal... not joking on that one. Now that they lowered their free shipping to £40 it’s very convenient to order all the cheap cuts from them where you don’t care too much about the butchery or even what breed it is and for that and for their well packaged and on-time delivery I do recommend them. Unfortunately I can’t recommend anything else from them and that’s entirely their fault… I think that after 8 orders with days on days of email exchange across 27 emails and still only getting what I ordered once in 8 orders… yeah… that’s something they can only blame themselves really. So just to conclude and reiterate: For cheap cuts where you don’t mind the breed or butchery too much I do recommend them and for their customer service and genuine attempt to help but as they are a third party company trying to act as a front for multiple small farms and multiple small butchers – it just doesn’t work. There’s way too much “broken phone syndrome” to a level that isn’t functional or practical. I understand Farmison on their part are communicating what you’ve ordered to the butcher and it is the butcher who doesn’t or won’t follow the order carefully but the reality is I order from Farmison so it’s on them to assume responsibility. More so, you just can’t expect a person to spend £17 pounds on one prime steak and then ship something else instead… that’s more than unacceptable. Like I said, I suspect it might in fact be illegal and either way it's simply too much money to gamble with. I will say this, they did offer me discount codes almost every time something wrong happened and issued a refund whenever a certain amount I ordered wasn’t available – you can’t expect much more than that so I do genuinely believe they are trying.”

Helpful Report

Posted 6 years ago

We really appreciate all feedback that we receive to help us develop and grow as a business. You have raised some very valid concerns and points and we would love to be able to address these for you. Our Managing Director and Co Founder Lee Simmonds will be in touch with you tomorrow (Tuesday) Afternoon as he would love to be able to talk to you and hopefully resolves some of these concerns. You really are a valid customer of ours and we want to ensure you are receiving what you need from us as a company. Steph, Customer Service Adviser

Posted 6 years ago

“Great quality meat, second time ordering, somehow this time round the packaging was not fully sealed/there was air in the steak and bone marrows I ordered”

Helpful Report

Posted 6 years ago

Thank you for your review. We do apologise that there was an issue with the packaging on your most recent order. We take all feedback extremely seriously and we would love to be able to put this right for you. If you have not already done so, please contact Customer Care on 01765 601226 and we can look into this for you. We look forward to hearing from you. Steph, Customer Service Adviser

Posted 6 years ago

“Well I was a bit disappointed by the meat quality of the veal schnitzels.They were not very tender ,to get them flattened was not easy and in the pan afterwards they lost 1/3 of their size(water,artfical food)and got thick again so they were not really Vienna schnitzels.”

Helpful Report

Posted 6 years ago

Hello there we are so so sorry that you were not happy with your order. Please would you be able to email in to our care team - care@farmison.com and we can have a look at this for you to see how we can help and hopefully turn this around for you. We do look forward to hearing from as we want you to be 100% satisfied with all products bought from us. Many thanks and apologies again. Regards Karen

Posted 6 years ago

“Hi I am an overseas customer. The voucher for first time customers only last 14 days..not helpful for sending presents to family overseas with only 14 days to use it. Watch out for small print..you can only use 15GBP voucher if you spend over 50GBP...even when you have paid over 40GBP to get free delivery. I paid 46GBP and could not use my voucher. I found it difficult to see where I should apply the voucher code..I used it as soon as I received the email voucher code but should have waited until I received the the second email with the website link in. My friend receives 15% discount for introducing me but does this expire after 14 days too. he is not sure. Watch out for small print and price points.”

Helpful Report

Posted 6 years ago

Hi there thank you for your review. We would love the opportunity to speak to you and help clear up the problems you are having - if you can email us at care@farmison.com then we can look at this with you and ensure that you and your friends are being supported in the best way possible by us. Our customers are very important to us and we always want to ensure that they are happy with everything they receive from Farmison & Co. We do look forward to hearing from you. Best wishes Karen

Posted 6 years ago

“Order arrived on time and was well packed. However the products did not resemble the images on the website in any way - and the chops were different sizes in thickness, so difficult to cook to the same degree of "done-ness". I expected these to be "lamb" chops/cutlets whereas they were at the very least hogget, Certainly will not be ordering again.”

Helpful Report

Posted 7 years ago

We do apologise that you were not happy with your order. We would love to be able to rectify this and restore your faith in Farmison & Co. If you have not already done so, please contact either Steph or Karen on Customer Care and they will be able to discuss with you how we would like to solve this. Contact Customer Care on 01765 601226. We look forward to hearing from you. Steph, Customer Service Adviser

Posted 7 years ago

“All the various cuts of beef were delicious - tasty and tender. However, I was very disappointed in the packaging - polystyrene. I had anticipated something more sustainable and won't be buying again until it is.”

Helpful Report

Posted 7 years ago

Thank you for your review. We are pleased to hear that you found our beef delicious, tasty and tender. We do apologise about the packaging. All of our current packaging is fully recyclable, however we do understand that not all local councils will accept the polystyrene boxes. Some of our customers manage to find really creative ways to use their boxes - such as storage or for planting. We are hoping to look at packaging in the near future and we hope to hear from you again. Steph, Customer Service Adviser

Posted 7 years ago

“Persuaded to give mutton a go by Jamie Oliver. Don’t bother, cooked in the Aga slowly for 5 hours. Still tough as.... stick to spring lamb - juicy and tender.”

Helpful Report

Posted 7 years ago

Our sincere apologies that you were not happy with the Mutton. We would love to be able to rectify this for you and restore your faith in the product. If you could give either Steph or Karen on Customer Care a call on 01765 601226 and they will look into it for you. We look forward to hearing from you. Steph, Customer Service Adviser

Posted 7 years ago

“Very happy with the quality of the meat, and the excellent delivery. However, I rushed to make my order after receiving an email saying free delivery if you order before midnight Sunday. I still got charged £5.95 for delivery. So I emailed customer services and they apologised and said they’d refund the delivery charge.... I’ve still not received the refund.”

Helpful Report

Posted 7 years ago

We are very pleased that you enjoyed the quality of our meat and the delivery service. We are sincerely sorry about the error with the delivery charge. If you could call either Steph or Karen on the Customer Service Team and they will ensure this refund is returned to you if it hasn't already done so. Contact Customer Care on 01765 601226. Steph, Customer Service Adviser

Posted 7 years ago

“Not impressed with the winter warmer meat box...the stewing beef was cut up in unequal size. The ham was still salty after two days soak prior to cooking. The free steak fillet tails, one was usable ,the other was a scrap of meat. The pork butt was very nice as was the pork shoulder chops. Delivery was as usual very good.”

Helpful Report

Posted 7 years ago

We sincerely apologise that you were not impressed with our Winter Warmer Box, but glad you enjoyed our Pork products. We would love to be able to make this better for you and keep you as a valuable customer. If you could contact either Steph or Karen on the Customer Care Team and they will look into rectifying this for you. Contact Customer Care on 01765 601226. We look forward to hearing from you. Steph, Customer Service Advisor

Posted 7 years ago

Farmison & Co is rated 4.8 based on 30,299 reviews