Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After much colour / decor matching Sample sent DAYS later discontinued ??? Back to square 1 What a carry on”

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Posted 2 years ago

“Very good price excellent quality and delivered on time. Wouldn't hesitate to recommend this company.”

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Posted 2 years ago

“Delivered on time.Very appt with product thxs”

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Posted 2 years ago

“I was let down with my original vinyl order with another vinyl flooring company.I rang Factory Direct Flooring to confirm stock availability, as I only had a few days before my kitchen refurbishment started. They were very helpful, confirmed that my choice of vinyl was in stock. Delivered in 48 hours at very competitive price.”

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Posted 2 years ago

“Great service great products”

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Posted 2 years ago

“It looks an feels good quality an will be ordering enough for my room in the next few weeks x”

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Posted 2 years ago

“Only ordered samples but a great way to see which one works best once kitchen is in will be sending through order also website great way to see how flooring looks before you get samples”

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Posted 2 years ago

“Sorry review was meant for flooring superstore.”

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Posted 2 years ago

“I havnt had the flooring yet”

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Posted 2 years ago

“Made an order online, got an email next day to say it wasn't in stock and wouldn't be for 2/3 weeks. Got a refund and found alternative flooring elsewhere”

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Posted 2 years ago

“I'm after the Abbey Denny 14mm engineered wood floor, when will it be back in stock? Or will it be back?? I have been trying to order this for nearly 6 months with no joy. kylemore is too far out in terms of shade. Appreciate your response thank you.”

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Posted 2 years ago

“Delivered on time. Good quality laminate”

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Posted 2 years ago

“Great products, arrived on time. All fitted now.”

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Posted 2 years ago

“Fantastic service and quick dispatch.”

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Posted 2 years ago

“Love it,,and delivery was quick thank you”

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Posted 2 years ago

“IV not layed my floor yet but it looks great the service I received from factory direct was spot on in all aspects 👍”

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Posted 2 years ago

“A lovely product and a nice company to deal with”

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Posted 2 years ago

“Quickly sent out samples, good designs for flooring”

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Posted 2 years ago

“Amazing quick service, received my flooring within 2 days of purchase in perfect condition. The price was better than anywhere else. When I contacted customer service to check the delivery status I was met with a very friendly helpful staff member. My w4 and 9yr old laid the floor while I cut so laying it was childsplay. Have already passed the site details to 4 people, would highly recommend.”

Factory Direct Flooring Ltd 5 star review on 25th January 2023

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Posted 2 years ago

“Honestly after reading the negative reviews on this stuff Didn't know what to think after fitting it, it has transformed my kitchen so much 100% satisfied”

Factory Direct Flooring Ltd 5 star review on 24th January 2023

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews