Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Delivery as arranged. Flooring looks good! Putting it down this weekend 👍🏻”

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Posted 2 years ago

“Free sample sent promptly.”

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Posted 2 years ago

“Good products good service and arrived as arranged”

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Posted 2 years ago

“Super fast delivery on free samples”

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Posted 2 years ago

“The samples arrived quickly so we can consider the look of our new bathroom.”

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Posted 2 years ago

“Great lyno at a great price .would definitely recommend.”

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Posted 2 years ago

“I ordered some samples from FDFLtd & they came on time & were good quality.”

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Posted 2 years ago

“My vinyl floor sample arrived quickly. Unfortunately sample did not pass fire test but over-all good seller. Thanks”

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Posted 2 years ago

“Easy to use website, lots of choice, good prices, good advice, prompt delivery.”

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Posted 2 years ago

“Ordered 2 samples and received very quickly”

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Posted 2 years ago

“Ordered lvt flooring. Fabulous service from this company and the flooring looks amazing”

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Posted 2 years ago

“Whist my product didn't get to me in a great condition, I am unable to complain due to the great customer service I have received. I sent my complaint in and within 10 minutes I had an outcome I was pleased with. It would not deter me from shopping with this company again nor recommending. The delivery was very good also, driver calling me when he was 5 minutes away.”

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Posted 2 years ago

“Lovely product, quick and easy to buy, colour is lovely, fair pricing, delivery was very professional, came on selected date and earlier than I would have expected but within the delievery time frame. Would really reccomend”

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Posted 2 years ago

“Flooring arrived on a well packed pallet care was taken, that there was no damage to goods”

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Posted 2 years ago

“Hope the 12% is properly calculated as I given 10% take it or leave it. Flooring is good quality.”

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Posted 2 years ago

“Great service 👍”

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Posted 2 years ago

“Prompt efficient service With no problems at all Thank yous”

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Posted 2 years ago

“Excellent product”

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Posted 2 years ago

“Ordered some samples, came quickly and was kept updated about arrival. Just need to choose now.”

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Posted 2 years ago

“Very friendly and helpful staff, quick transaction, highly recommended”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews