Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flooring ok unfortunately it doesn't look quite the same as advertised could be down to lighting otherwise satisfied.Shame though no help carrying very heavy product being elderly can't recommend.”

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Posted 2 years ago

“Superb and quick service.”

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Posted 2 years ago

“Great service. Delivery as arranged. Flooring looks good! Putting it down this weekend 👍🏻”

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Posted 2 years ago

“Free sample sent promptly.”

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Posted 2 years ago

“Good products good service and arrived as arranged”

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Posted 2 years ago

“Super fast delivery on free samples”

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Posted 2 years ago

“The samples arrived quickly so we can consider the look of our new bathroom.”

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Posted 2 years ago

“Great lyno at a great price .would definitely recommend.”

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Posted 2 years ago

“I ordered some samples from FDFLtd & they came on time & were good quality.”

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Posted 2 years ago

“My vinyl floor sample arrived quickly. Unfortunately sample did not pass fire test but over-all good seller. Thanks”

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Posted 2 years ago

“Easy to use website, lots of choice, good prices, good advice, prompt delivery.”

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Posted 2 years ago

“Ordered 2 samples and received very quickly”

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Posted 2 years ago

“Ordered lvt flooring. Fabulous service from this company and the flooring looks amazing”

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Posted 2 years ago

“Whist my product didn't get to me in a great condition, I am unable to complain due to the great customer service I have received. I sent my complaint in and within 10 minutes I had an outcome I was pleased with. It would not deter me from shopping with this company again nor recommending. The delivery was very good also, driver calling me when he was 5 minutes away.”

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Posted 2 years ago

“Lovely product, quick and easy to buy, colour is lovely, fair pricing, delivery was very professional, came on selected date and earlier than I would have expected but within the delievery time frame. Would really reccomend”

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Posted 2 years ago

“Flooring arrived on a well packed pallet care was taken, that there was no damage to goods”

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Posted 2 years ago

“Hope the 12% is properly calculated as I given 10% take it or leave it. Flooring is good quality.”

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Posted 2 years ago

“Great service 👍”

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Posted 2 years ago

“Prompt efficient service With no problems at all Thank yous”

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Posted 2 years ago

“Excellent product”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews