Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent. Samples came very quickly.”

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Posted 2 years ago

“Loved my samples still undecided.”

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Posted 2 years ago

“Flooring looks beautiful and fair simple to lay”

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Posted 2 years ago

“The website was easy to navigate and I found whTvi wanted with ease. The delivery was smooth and easy and arrived on time. If I need anymore flooring I would use again.”

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Posted 2 years ago

“delighted with service. start to finish. delivery driver very helpful. many thanks.”

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Posted 2 years ago

“This company is absolutely brilliant there flooring is of a high quality and very good price range”

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Posted 2 years ago

“Very happy with this flooring and the colour. The price in the January sales sweetened the deal. Fast delivery.”

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Posted 2 years ago

“I am very pleased with this flooring”

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Posted 2 years ago

“Second purchase from Factory Direct . Will certainly look at them before others if any future flooring required .”

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Posted 2 years ago

“Good quality at a great price. Easy DIY job, no mess. Just the job thanks”

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Posted 2 years ago

“Very good fast delivery every think on time. Thank you”

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Posted 2 years ago

“Very good flooring, easy to lay. Fast delivery, delivery driver made sure he knocked before off loading the goods”

Factory Direct Flooring Ltd 5 star review on 10th February 2023

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Posted 2 years ago

“Very pro.pt”

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Posted 2 years ago

“Product good, price reasonable, delivery efficient.”

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Posted 2 years ago

“Never ordered laminate online but we’ll impressed with both the quality and price compared to local wholesalers which is quite astonishing”

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Posted 2 years ago

“Floor was damaged when fitters unwrapped it. This wasn’t apparent from the outside packaging. Very embarrassing for me. Fitters are trying to cut the damage out and repair it. The cost I paid for delivery too, you’d expect it to be bubble wrapped! Especially Lino! Once the sheet is damaged the whole thing is ruined.”

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Posted 2 years ago

“Requested a call with a one hour window for delivery I was told that they would let the courier know to call me. They delivered and I was not home due to being at work when I called to say that I didn't get a call they said that it was just a request and that they don't need to let me know I am supposed to stay at home from 9am till 8pm. I had to wait the next day for my delivery which put me back a day with renovations of my new house Very poor customer service”

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Posted 2 years ago

“Ordered flooring for our new shop six weeks ago, was told estimated 2-3 weeks, then another 2-3 weeks when we telephoned, no volunaupdate in between, paid over 2k, now to be told it's coming from China and no informed date of delivery. Meanwhile our opening is delayed and workmen with nothing to do. Not impressed - would week order form them again? No.”

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Posted 2 years ago

“Flooring ok unfortunately it doesn't look quite the same as advertised could be down to lighting otherwise satisfied.Shame though no help carrying very heavy product being elderly can't recommend.”

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Posted 2 years ago

“Superb and quick service.”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews