Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sample ment I had picked wrong colour, thank you am reviewing colour as result”

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Posted 7 years ago

“Ordered samples and got a quick Free delivery. Have now ordered the flooring as I was very impressed with the quality and price.”

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Posted 7 years ago

“Excellent product can't fault it. Other than from a design point. The planks create a stripe effect or to explain it another way, the darker grain against the lighter grain runs along the plank length, as real wood does. I love the product and next time I purchase would look for one without the line effect. I guess that would either be a light or dark colour overall, not to have the contrast. Maybe go for tile effect?”

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Posted 7 years ago

“Very efficient. Good website, good communication, good product, good price. Delivery on time. Thankyou. Mrs P Roberts”

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Posted 7 years ago

“RHINOFLOOR vinyl purchased and delivered - best quality product and best price, reliable delivery. Very satisfied.”

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Posted 7 years ago

“Have ordered from them in the past and will be ordering again very soon. Excellent service and good products.”

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Posted 7 years ago

“We have not bought anything yet”

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Posted 7 years ago

“ordered a sample very good next day delivery mite order more samples as my partner needs to see more oak colours as she's indecisive on colour mite order more samples may be another 2 shades of flooring will be in contact very soon. Good service”

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Posted 7 years ago

“Orderd on a friday, delivered the follwoing monday bright & early. Excellent delivery service & friendly driver. Only downfall is that it gets left by the side of the road ... i think improvemnets could be made to this ... as a mum if a 2 year old on my own i struggled to lift all 10 packs if flooring into the house on my own.”

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Posted 7 years ago

“requested 2 samples were through my letterbox within 24 hours.good quality.and will be placing an order”

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Posted 7 years ago

“super thanks”

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Posted 7 years ago

“Ordered some samples of rhino vinyl. Here within 2 days. Excellent service”

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Posted 7 years ago

“Very helpful staff delivery service good but overpriced for a single item”

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Posted 7 years ago

“I have requested some sample flooring for which I have received promptly. Excellent service.”

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Posted 7 years ago

“Received a couple of free samples the next day! Really good service!”

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Posted 7 years ago

“Very prompt in sending samples”

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Posted 7 years ago

“Was very impressed with how quick I recived my samples was really helpful in choosing”

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Posted 7 years ago

“Good products, good prices and friendly service. Very happy.”

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Posted 7 years ago

“5 stars for price, delivery and service. Haven't laid flooring yet but it looks fantastic quality. Will update when laid.”

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Posted 7 years ago

“Sample I received looks good quality and I will be placing order early next week”

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Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews