Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, great website. Samples sent out free of charge received mine next day in the post. Great delivery options.”

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Posted 7 years ago

“Great :) thank you”

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Posted 7 years ago

“From the 4 samples i looked at I was very pleased with the Quality ... I have not decided yet an i'm still looking but when I decide an I choose Factory Direct is where i will go ..... I am wanting darker shades an the only thing i can say is there are not really any in my price range but is ok I will pick from what I can have .... Thanks for getting my samples to me so quickly ....”

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Posted 7 years ago

“Good”

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Posted 7 years ago

“High quality commercial-standard flooring at a good price.”

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Posted 7 years ago

“Easy to deal with. Fast and friendly staff with no pushy sales tactics. Great prices so I will use them again.”

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Posted 7 years ago

“VERY QUICK RESPONSE, GREAT CUSTOMER SERVICE AND VERY GOOD P[RICES”

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Posted 7 years ago

“Excellent Services strongly recommended, good quality and prompt delivery”

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Posted 7 years ago

“This is the second time have used factory flooring direct and as usual they were spot on with delivery and product”

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Posted 7 years ago

“Delivery on the day said as per last time. Most of flooring laid needed more to do another room. Well done”

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Posted 7 years ago

“Very efficient ordered a sample arrived the next day will be soon ordering my laminate flooring as very impressed with the service recieved”

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Posted 7 years ago

“*Samples delivered . * Chose one *Ordered 5 packs *Delivered as promised *Fitted Engineered wood to two halls . * Excellent product Thank you”

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Posted 7 years ago

“Great communications. Items delivered on date agreed. And great value and quality”

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Posted 7 years ago

“Floor is brilliant but my beading didn't turn up then they said it's there mistake it will come Tuesday but I arranged for it to be laid today so would of rather have it all laid at once”

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Posted 7 years ago

“Driver didn’t call an hour in advance, only when he was there. Said couldn’t wait 20 minutes for me to come, left it in front of the house.”

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Posted 7 years ago

Dear Axel Dallmeier, Thank you for taking the time to write a review. As per our telephone conversation when arranging your delivery, we do request that drivers call up to one hour before delivery but this is a request only and may not always be an hours notice. The delivery is also classed as a kerbside delivery as discussed and as listed in your delivery confirmation, and your order confirmation. A copy of the delivery confirmation is below. ************************************************************* Dear Customer, This email is to confirm that we have organised your delivery as discussed on the telephone. If you have chosen a standard delivery, then your goods will be delivered between 08:00 - 18:00 on your chosen date. If you have opted for a timed delivery, then the goods will be delivered at the time you specified over the telephone. We do REQUEST that the drivers call up to one hour before delivery but we have to rely on them using their own telephones to make this call so please ensure someone is available to accept delivery between the times you have arranged - this will help you to avoid any failed delivery charges. Please remember: On the day of your delivery your goods will be delivered kerbside at the closest access point for the lorry. We would recommend that you have adequate help to put the goods in your property as our drivers are not insured to do so. Please make sure that you check your order for damages before you sign to accept the goods - any damages must be signed for on the drivers paperwork - Please make us aware of any damages as soon as you can. If there are any delivery restrictions due to narrow roads or weight restrictions, then you are responsible to notify us in advance. If you have questions about your order, please contact us on 0330 100 0015.

Posted 7 years ago

“Comprehensive range, competitive pricing and fast delivery, well done to all involved.”

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Posted 7 years ago

“I ordered a sample of vinylin the afternoon and it was with me next morning, very impressed”

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Posted 7 years ago

“just small sample of white high gloss laminate tiles and I have decided these are defo what I am looking for and will be making order once my builder measures....”

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Posted 7 years ago

“delivered on time and in grat condition”

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Posted 7 years ago

“First class prompt service would highly recommend”

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Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews