Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

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Posted 2 years ago

“Arrived promptly and when one pack was damaged you fixed it promptly by sending a replacement. Flooring all completed and it looks great Thank you”

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Posted 2 years ago

“Great service. Flooring order quickly processed. Great quality.”

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Posted 2 years ago

“Well quick response and really quick delivery but the flooring was of very poor quality.”

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Posted 2 years ago

“Although only requesting samples, the process was quick and seamless.”

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Posted 2 years ago

“Everything was great, easy transaction and arrived as scheduled.”

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Posted 2 years ago

“Havnt recieved item yet”

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Posted 2 years ago

“Lovely flooring, easy to order, delivered promptly and in excellent condition.”

Factory Direct Flooring Ltd 5 star review on 19th June 2023

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Posted 2 years ago

“Love the sample you sent we will be ordering our flooring from you soon”

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Posted 2 years ago

“I ordered 4 samples, which I am considering. They were posted at no charge, a fair size and arrived within days. Efficient service”

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Posted 2 years ago

“Ordered laminate samples from direct flooring, kept up to date with delivery and received on specified day , a professional and reliable company, highly recommend”

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Posted 2 years ago

“Very happy with the vinyl I purchased from Factory Direct Flooring. From ordering samples to receiving vinyl was effortless. The quality of the vinyl and delivery was first class and I would highly recommend this company to everyone. The item was damaged in transit but I was recompensed without hesitation.”

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Posted 2 years ago

“Not received yet”

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Posted 2 years ago

“Good quality for the price.Very happy with product”

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Posted 2 years ago

“the laminate quality was poor (the top couple of laminates looked great but in some boxes at least half of them were poor quality) - I guess it is not their fault but their discounted price is for a low quality product !!”

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Posted 2 years ago

“Always been top draw. Order regularly”

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Posted 2 years ago

“Good quality”

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Posted 2 years ago

“Good prompt delivery, but there was no contact with me to let me know when it was going to be delivered. The driver never rang the bell to tell us of the delivery either.”

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Posted 2 years ago

“Great value flooring and high quality too! I purchased the loft in grey and it looks lovely. I would highly reccomend shopping with flooring direct, superfast delivery, good quality and easy to lay!”

Factory Direct Flooring Ltd 5 star review on 13th June 2023

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Posted 2 years ago

“Lovely flooring. Arrived on the date I requested. No complaints.”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews