Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service & quality of flooring. As expected the only let down was the delivery. After waiting in all day, they informed me at last minute that they were unable to deliver”

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Posted 2 years ago

“Easy to use website and delivery was exactly as stated”

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Posted 2 years ago

“Arrived very quickly. Good quality flooring.”

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Posted 2 years ago

“would never use this company again”

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Posted 2 years ago

“Great service ordered couple of samples arrived very quickly I now need to decide which one I need”

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Posted 2 years ago

“Great prices,fast delivery”

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Posted 2 years ago

“Got the stuffs in low cost, but the delivery delay one day without acknowledge, blank waiting for a whole day.”

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Posted 2 years ago

“Fast and efficient service. Easy to use ordering service. Competitively priced products.”

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Posted 2 years ago

“Great thank you”

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Posted 2 years ago

“How can I write a review It's not been delivered”

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Posted 2 years ago

“The flooring I ordered is really good and excellent value”

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Posted 2 years ago

“Very pleased with the clarity of the website, the prompt service and the free samples. Thank you.”

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Posted 2 years ago

“Thank you for the Sample posted. Very happy with the product Will order nearer date required . Best Regards Mark”

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Posted 2 years ago

“goods arrived even earlier than planned, were just what we wanted, at a great price. Communication excellent”

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Posted 2 years ago

“Excellent. Arrived on time, as described”

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Posted 2 years ago

“Delivery was speedy, flooring was easy to fit with virtually no waste. The floor looks amazing now it's laid. Very happy 😁 The only downside was we measured carefully and ordered the recommended amount and were short by three planks. Then had to find the same flooring elsewhere as it was out of stock. This is no ones fault, these things happen. We got it sorted in the end.”

Factory Direct Flooring Ltd 5 star review on 22nd June 2023

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Posted 2 years ago

“My experience with Factory Direct Flooring was very good; However, I had paid for a morning delivery but the company used to deliver my items didn't deliver my goods until 5pm”

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Posted 2 years ago

“Fast delivery one pack was damaged and there sending out a new one so 👍”

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Posted 2 years ago

“It didn’t matter how many times we ordered different samples. Communication was prompt. Delivery prompt”

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Posted 2 years ago

“Very happy with quality and price of flooring, .delivered to the door would use this company again j.robson”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews