Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality flooring. Easy to fit and looks fantastic.”

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Posted 2 years ago

“Very helpful”

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Posted 2 years ago

“The sample does not reflect the real features or patterns of the wooden floor plate which is quite disappointed.”

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Posted 2 years ago

“Great product and delivery thanks”

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Posted 2 years ago

“Fast & efficient delivery service, luckily, I ordered a size bigger than I actually needed & I'm glad I did, as the item arrived with "kinks" at both ends (which probably happened in transit - most likely was propped against or leant against something else that dented the vinyl inwards), but they were on the "waste side" of what I really needed to cover the floor.”

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Posted 2 years ago

“Only brought a sample but looks good quality”

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Posted 2 years ago

“Great product, easy to assemble, fast delivery”

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Posted 2 years ago

“Fast delivery of samples, my wife just needs to pick one ..!”

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Posted 2 years ago

“All good👍”

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Posted 2 years ago

“Very helpful service, great product, very happy.”

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Posted 2 years ago

“The sales person was very helpful, we took some samples home to see what was right, ordered it online and collected it from the store in Hinckley. So easy and simple, they will even fit it at a cost if we required it.”

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Posted 2 years ago

“Fast delivery on samples will definately buy when i have finished decorating the lounge the quality is superb”

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Posted 2 years ago

“Looks amazing and easy to fit 😊😊😊”

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Posted 2 years ago

“Just needed to replace a piece of vinyl flooring, the website told me how to do it, the samples and then the vinyl arrived promptly & it all went to plan.”

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Posted 2 years ago

“Craftsman flooring - fantastic price and the finished floor looks superb. Highly recommended.”

Factory Direct Flooring Ltd 5 star review on 3rd June 2023

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Posted 2 years ago

“Ordered and it got delivered to wrong address still yet to have my flooring!”

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Posted 2 years ago

“Excellent customer service on the phone Delivery a bit slow though, and arrived damaged although not seriously”

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Posted 2 years ago

“The samples arrived within 2 days, great service. I can't decide which one I like best!”

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Posted 2 years ago

“Great service and price, laid the flooring today and all good, deffo be back for more.”

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Posted 2 years ago

“Ordered samples they came well packaged and quickly, a really good service provided”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews