Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sample does not reflect the real features or patterns of the wooden floor plate which is quite disappointed.”

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Posted 2 years ago

“Great product and delivery thanks”

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Posted 2 years ago

“Fast & efficient delivery service, luckily, I ordered a size bigger than I actually needed & I'm glad I did, as the item arrived with "kinks" at both ends (which probably happened in transit - most likely was propped against or leant against something else that dented the vinyl inwards), but they were on the "waste side" of what I really needed to cover the floor.”

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Posted 2 years ago

“Only brought a sample but looks good quality”

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Posted 2 years ago

“Great product, easy to assemble, fast delivery”

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Posted 2 years ago

“Fast delivery of samples, my wife just needs to pick one ..!”

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Posted 2 years ago

“All good👍”

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Posted 2 years ago

“Very helpful service, great product, very happy.”

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Posted 2 years ago

“The sales person was very helpful, we took some samples home to see what was right, ordered it online and collected it from the store in Hinckley. So easy and simple, they will even fit it at a cost if we required it.”

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Posted 2 years ago

“Fast delivery on samples will definately buy when i have finished decorating the lounge the quality is superb”

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Posted 2 years ago

“Looks amazing and easy to fit 😊😊😊”

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Posted 2 years ago

“Just needed to replace a piece of vinyl flooring, the website told me how to do it, the samples and then the vinyl arrived promptly & it all went to plan.”

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Posted 2 years ago

“Craftsman flooring - fantastic price and the finished floor looks superb. Highly recommended.”

Factory Direct Flooring Ltd 5 star review on 3rd June 2023

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Posted 2 years ago

“Ordered and it got delivered to wrong address still yet to have my flooring!”

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Posted 2 years ago

“Excellent customer service on the phone Delivery a bit slow though, and arrived damaged although not seriously”

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Posted 2 years ago

“The samples arrived within 2 days, great service. I can't decide which one I like best!”

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Posted 2 years ago

“Great service and price, laid the flooring today and all good, deffo be back for more.”

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Posted 2 years ago

“Ordered samples they came well packaged and quickly, a really good service provided”

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Posted 2 years ago

“Do not use this company! I ordered flooring from them and they did not deliver as arranged. They then charged me £51, almost double the original delivery fee paid, for "redelivery" - and threatened to deduct over £100 from any refund if I refused. The flooring delivered was of such poor quality and so uneven my builders could not use it. They are now refusing to take it back. AVOID!!!!”

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Posted 2 years ago

Dear Hannah Oleary, Thanks for your review. We did attempt the delivery as arranged, Ourselves and the delivery driver tried calling the contact number on the order @ 16:10 on the day of delivery when attempting delivery, no answer, this caused the delivery to fail and a re delivery charge was taken. If goods have to be returned by the courier as no one was there to accept them, yes a charge is applicable as per the terms and conditions of purchase, We have also not refused to take the items back, we have advised you are free to return them within 30 days, we have also discussed replacing some of the items if required, the quality issue you mention isn't present in our stock and based on the photos you have provided, this shouldn't prevent the product from being fitted.

Posted 2 years ago

“Will be ordering from you again. Quick delivery”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews