Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy online ordering, great to get free samples as you can see exactly what your looking for, and quality check delivery was efficient and on time driver rang me half hour before arriving and even helped load by pallet truck into my garage excellent service . will deffo use again”

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Posted 2 years ago

“Samples were sent out very promptly thank you.”

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Posted 2 years ago

“I'm very pleased with the high quality laminate flooring, fast and informative delivery and such a polite and helpful delivery man. 🙂👍✨🌟⭐”

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Posted 2 years ago

“Very happy with my flooring and deliverey i did have an issue with a few faulty boards which they replaced without any problem at all and delivered within 48 hours so thank you and very happy would recomend and given 5 stars”

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Posted 2 years ago

“Really quick response and delivery of samples and they look good quality”

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Posted 2 years ago

“Great products quick delivery 👌”

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Posted 2 years ago

“Great samples makes it easier to choose the right colour for the floor.”

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Posted 2 years ago

“Nice product, specially for the 3mm underlay moisture resistant. Delivery not so much convenient but a the least you can collect it on the their working hours.”

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Posted 2 years ago

“Delivered sample next day without fuss - will definately be coming back to them!”

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Posted 2 years ago

“Excellent service and speedy delivery”

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Posted 2 years ago

“Quality is amazing..... It was a wide range of colours..... It Looks beautiful in our living......”

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Posted 2 years ago

“Lovely flooring, 3mm was thickest i could find. It was a tricky space but the floor didnt tear as i shifted it around doors etc. Easy to cut but need correct tools for trimming along skirtings.”

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Posted 2 years ago

“We had a little set back with the van not been able to load in the street but they sorted quickly, great communication and fast delivery.thanks”

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Posted 2 years ago

“Very helpful staff , and super prompt delivery of samples . Thank you”

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Posted 2 years ago

“Our floor looks amazing. We bought the herringbone click vinyl. It was a bit tricky to fit so we got someone to do that for us but the results are transforming. We are still fitting our kitchen so there is a lot of muddle around but hopefully, the floor can be seen in the photos.”

Factory Direct Flooring Ltd 5 star review on 2nd July 2023

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Posted 2 years ago

“Delivery came on time but one of the boxes damaged - we did go for the budget flooring but had other brands at similar price that were better quality but it is what iti is”

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Posted 2 years ago

“Despite issues with courier a great service..definitely use again.”

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Posted 2 years ago

“Inexpensive, easy to lay on my own. Modern pattern, a nice update to my utility room. Delivery charge was a bit high though.”

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Posted 2 years ago

“Fast and efficient. Friendly service 😀”

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Posted 2 years ago

“Bought some checked Lino- perfect for what I needed, at the right price and promptly delivered.”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews