Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very pleased with the high quality laminate flooring, fast and informative delivery and such a polite and helpful delivery man. 🙂👍✨🌟⭐”

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Posted 2 years ago

“Very happy with my flooring and deliverey i did have an issue with a few faulty boards which they replaced without any problem at all and delivered within 48 hours so thank you and very happy would recomend and given 5 stars”

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Posted 2 years ago

“Really quick response and delivery of samples and they look good quality”

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Posted 2 years ago

“Great products quick delivery 👌”

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Posted 2 years ago

“Great samples makes it easier to choose the right colour for the floor.”

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Posted 2 years ago

“Nice product, specially for the 3mm underlay moisture resistant. Delivery not so much convenient but a the least you can collect it on the their working hours.”

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Posted 2 years ago

“Delivered sample next day without fuss - will definately be coming back to them!”

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Posted 2 years ago

“Excellent service and speedy delivery”

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Posted 2 years ago

“Quality is amazing..... It was a wide range of colours..... It Looks beautiful in our living......”

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Posted 2 years ago

“Lovely flooring, 3mm was thickest i could find. It was a tricky space but the floor didnt tear as i shifted it around doors etc. Easy to cut but need correct tools for trimming along skirtings.”

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Posted 2 years ago

“We had a little set back with the van not been able to load in the street but they sorted quickly, great communication and fast delivery.thanks”

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Posted 2 years ago

“Very helpful staff , and super prompt delivery of samples . Thank you”

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Posted 2 years ago

“Our floor looks amazing. We bought the herringbone click vinyl. It was a bit tricky to fit so we got someone to do that for us but the results are transforming. We are still fitting our kitchen so there is a lot of muddle around but hopefully, the floor can be seen in the photos.”

Factory Direct Flooring Ltd 5 star review on 2nd July 2023

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Posted 2 years ago

“Delivery came on time but one of the boxes damaged - we did go for the budget flooring but had other brands at similar price that were better quality but it is what iti is”

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Posted 2 years ago

“Despite issues with courier a great service..definitely use again.”

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Posted 2 years ago

“Inexpensive, easy to lay on my own. Modern pattern, a nice update to my utility room. Delivery charge was a bit high though.”

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Posted 2 years ago

“Fast and efficient. Friendly service 😀”

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Posted 2 years ago

“Bought some checked Lino- perfect for what I needed, at the right price and promptly delivered.”

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Posted 2 years ago

“Staff went above and beyond to help.very understanding and fantastic value for money will definitely use again”

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Posted 2 years ago

“Can't fault service and quality, was told delivery would be delayed but was delivered on time kept informed all the way. First class for great prices 👏”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews