Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website”

Helpful Report

Posted 3 years ago

“A superb company offering great quality and variety of flooring products at very competitive prices. I would highly recommend anyone who needs new carpet,laminate or vinyl. Outstanding company.”

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Posted 3 years ago

“I was looking for a specific tone of laminate flooring that I couldn't find in the shops that I have visited. I found my desired tone with Factory Direct Flooring and order that sample and another one that I also liked. The sample is of a good size and delivered for free. The colour is exactly what I was expecting. I will be ordering the laminate flooring as soon the renovation is coming to an end.”

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Posted 3 years ago

“Delighted with herringbone flooring quality is first class and looks great”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Fast delivery for the free sample which I liked the look and feel of the laminate flooring”

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Posted 3 years ago

“Great company. I messed up the delivery and they sorted it out from me in a quick time got next day delivery. answered all my questions promptly great customer service and great delivery staff, also perfect flooring just what I wanted so thank you, will defiantly be using again.”

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Posted 3 years ago

“I was really pleased with the vinyl flooring from factory direct. Delivered quickly on specified day and is excellent quality. Great colour and thickness of vinyl makes it warm under foot would recommend”

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Posted 3 years ago

“it's a really good floor I recommend it to everyon.”

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Posted 3 years ago

“Great service, flooring is amazing quality as is the underlay, no issues with delivery everything as ordered and easy to fit.”

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Posted 3 years ago

“Great service but sadly we are unable to find the right colour flooring, many of your laminate flooring products are described as white but apon receiving samples we discover they are more grey. If you have a white with the v groove we would love to see a sample please. We have had samples from other companies but the same issue occurs . It would be ideal if when advertising or naming a product as being white it reall should be white .”

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Posted 3 years ago

“Bought flooring from you before, want now to extend the flooring to another room. Only one choice was yourselves, love the feel the way it was easy to order ,get correct sizing etc and what other items are required if need be.”

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Posted 3 years ago

“Easy selection of product and fast delivery. Very simple to lay and looks like its been completed professionally 🤭”

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Posted 3 years ago

“Beautiful flooring good quality for a good price”

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Posted 3 years ago

“Really happy with purchase Web site very easy to navigate and nice to see that feet and inches to work out how much I needed great price arrived very quickly too”

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Posted 3 years ago

“Delivered on time, well packaged, lovely flooring once laid. Definitely recommend”

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Posted 3 years ago

“Dreadful company”

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Posted 3 years ago

“Friends professional staff. Good quality flooring for the price. I didn't want to pay for delivery so went and picked it up as I don't live too far from Nuneaton. Had no problems, everyone was friendly.”

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Posted 3 years ago

“No hassle delivery. Nice vinyl for my kitchen floor. Will definitely shop again with this company!”

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Posted 3 years ago

“Excellent service end to end - Excellent value”

Helpful Report

Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews