Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 3 years ago

“Brilliant quality , delivered on time , easy to get hold of contact .”

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Posted 3 years ago

“Like the product arrived on time, product package very good all in all very satisfactory”

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Posted 3 years ago

“Hi there I ordered a few samples, I think at least 4 however to date I've only recieved 2, many thanks.”

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Posted 3 years ago

“Lovely kitchen flooring delivered. The choice on the Web was great and prices unbeatable. Thanks very much.”

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Posted 3 years ago

“Lovely, brightens up my kitchen. Very good price and spot on delivery. Would highly recommend”

Factory Direct Flooring Ltd 5 star review on 22nd September 2022

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Posted 3 years ago

“Excellent website and sample range,superfast delivery”

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Posted 3 years ago

“Bought 2 samples and there not bad”

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Posted 3 years ago

“Excellent service and product! Highly recommend!”

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Posted 3 years ago

“Really helpful to have a sample of the floor before you buy it.”

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Posted 3 years ago

“Great quality cushioned Vinyl roll flooring! Super price for such quality and R11 slip rating! Friendly service dealing with the order and collection was made super easy! It was a really nice touch cutting the 3m roll to my requested 2.6m length then rolling that the opposite way to give a slightly shorter length for transportation and getting it into my kitchen! Allowed 24 hours before opening out to rough cut into the room then a further 24 hours for it to settle flat. It was fairly straightforward gluing down and cutting into the profile as had removed all wood and units in the area the flooring was being fitted. The finished job is spot on, soft under the foot and much warmer to the foot than previously. Just make sure you take steps to protect the flooring when moving your appliances or heavy furniture and find suitable feet protection for things like a washing machine! Lots of solutions without spending a fortune!”

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Posted 3 years ago

“They were very professional and easy to deal with. There was an issue with delivery but quickly resolved and the flooring looks great 👍”

Factory Direct Flooring Ltd 5 star review on 19th September 2022

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Posted 3 years ago

“Very helpful good products.”

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Posted 3 years ago

“Really great value flooring for fantastic prices! Love my new herringbone flooring - cannot wait to get it fitted! Also fantastic customer services! There were access issues on the delivery day and factory flooring kept in contact with us and the driver to make sure we had a successful delivery! Also great delivery times - got the flooring within a week! Would highly recommend!!”

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Posted 3 years ago

“Good product with fast delivery coupled with good customer service. I was impressed with how my complains was dealt with.”

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Posted 3 years ago

“Flooring was just as described and delivered quickly....would recommend to others”

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Posted 3 years ago

“Great price. Best around. Great communication and delivered to schedule. Lead time considerabel shorter than other suppliers.”

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Posted 3 years ago

“Not very happy as scratchers and marks very easily I have cuts chips and marks in it already just have it laid so definatly not impressed!”

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Posted 3 years ago

“The ordering process was made simple by Ashleigh. Ashleigh has been very helpful particularly with the over order. Your company accepted over 30square meters of wood panels without any questions. Just waiting for the refund now.”

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Posted 3 years ago

“Great products and prices. The vinyl flooring we bought looks fantastic on our bathroom floor”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews