Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there really happy with product all though I need a darker shade of grey if u have 1 could u please send a sample out please”

Helpful Report

Posted 3 years ago

“It's Saturday evening and I was supposed to take delivery on Friday afternoon. At the time of writing this I still haven't had my order.”

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Posted 3 years ago

“I ordered a sample which was delivered fast. I like the look and feel of the laminate definitely interested in it.”

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Posted 3 years ago

“Great service at the showroom and very helpful when i didnt know exactly what i needed. Delivery was bang on time and really helpful unloading it all. The laminate we bought is really high quality and didnt break the bank either. They have an excess return policy so buy more if your unsure of how much you need and theyll give you a full price refund for any pack you dont use.”

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Posted 3 years ago

“Delivery was very fast Flooring is excellent quality & looks brilliant down Will use again”

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Posted 3 years ago

“Super service, so helpful, Karl. Thank you!”

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Posted 3 years ago

“I rang for advice first and Jay was really helpful. The flooring was delivered on time and is perfect. It looks fantastic in my kitchen and bathroom. Great price,on time delivery, helpful advice, fantastic flooring, what more can I say! Highly recommend. C Burgin”

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Posted 3 years ago

“Brillaint, lovely down”

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Posted 3 years ago

“Love the variety of choice and reasonable prices. Delivery was so quick and on time. The product arrived exactly as expected! Definitely worth recommending!”

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Posted 3 years ago

“Great service would use again”

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Posted 3 years ago

“I ordered 2 vinyl samples and they arrived very quickly, they were good but I did not order due to the delivery charge.”

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Posted 3 years ago

“Fast, friendly and good value”

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Posted 3 years ago

“Fantastic quality products, price and excellent speed of service 5 stars”

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Posted 3 years ago

“Very happy with my order. Wonderful friendly delivery driver. Beautiful quality flooring. I would have liked more information on the receipt image of what I bought and the number of boxes would have been helpful but otherwise I couldn’t fault them.”

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Posted 3 years ago

“After laying the floor I have started to notice the floor has started to crack on one or more planks , its like the top layer has came away from the wood , maybe had some defect or something wrong with it , apart from that it seems okay for price”

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Posted 3 years ago

“Excellent service. Kept updated about delivery etc, plus delivered on time. My only problem was, after ordering my floor, I found it cheaper on another site. Emailed them for a price match, but got ignored. I ordered the white flawless and I must say it’s stunning”

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Posted 3 years ago

“Poor service! Our order was delivered and left on the driveway, without the driver even ringing the door bell to inform us of this. Not happy!”

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Posted 3 years ago

“Great service, good product for my needs and when there was damage on a pack of flooring on delivery they got it sorted straight away.”

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Posted 3 years ago

“Excellent service. Highly recommended”

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Posted 3 years ago

“Great price, rapid delivery. All good”

Helpful Report

Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews