Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No hassle delivery. Nice vinyl for my kitchen floor. Will definitely shop again with this company!”

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Posted 3 years ago

“Excellent service end to end - Excellent value”

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Posted 3 years ago

“I have not received this vinyl flooring because you are out of stock. Thanks for the quick refund though.”

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Posted 3 years ago

“Tried to place order but u don’t deliver to Northern Ireland”

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Posted 3 years ago

“Great choice and order delivered on time. Would definitely order from them again”

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Posted 3 years ago

“Excellent service good quality and great price”

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Posted 3 years ago

“5* service… Flooring is beautiful, delivery was fast and prices are great. I will definitely be using again x”

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Posted 3 years ago

“Very good experience.”

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Posted 3 years ago

“Excellent service the product samples we have ordered are very good quality and we’re delivered promptly”

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Posted 3 years ago

“Couldn’t have been more perfect. Vinyl flooring and adhesive was delivered on the day I chose and was well wrapped/protected. Great quality flooring, very happy with the product and service. I would definitely order from this company again without hesitation!”

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Posted 3 years ago

“Sent for some samples of LVT flooring for bathroom, very pleased with service and items.”

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Posted 3 years ago

“Asked for a couple of samples for choice. Then ordered...everything came really quickly all good and look amazing”

Factory Direct Flooring Ltd 5 star review on 29th August 2022

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Posted 3 years ago

“Great price and decent quality based on measurements 3 rolls would of been enough not the 4 that was advised”

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Posted 3 years ago

“Laminate poor quality, repeatedly chipped and huge amount of wastage due to misshapen tongue and groove preventing a clean finish. Trim ordered to match and colour totally different. Instructions on box different to those sent/available online causing issues and more wastage when fitting. Do not recommend”

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Posted 3 years ago

“Great flooring used a few times exceptional value”

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Posted 3 years ago

“great product will be looking to replace kitchen next year so will be looking first at Factory Direct”

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Posted 3 years ago

“My free sample arrived promptly and the following order for the product arrived on time and in perfect condition. Good quality, good value and good service.”

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Posted 3 years ago

“We were very pleased with our recent order from Factory Direct Flooring. Once we sorted our samples and decided, we placed our order and it was with us within a couple of weeks. It looks amazing and has transformed the room.”

Factory Direct Flooring Ltd 5 star review on 27th August 2022

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Posted 3 years ago

“Great value for the money. Great service from factory direct flooring. I decided to go pick it up instead of wait for delivery and the order was completed and ready for pick up straight away.”

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Posted 3 years ago

“Don’t order! Don’t order!! Ordered lots of samples when searching for the perfect colour for my laminate. As a first time home buyer money is something I’m conscious of while getting on my feet so I thought I was getting a good price and ordered from here. The floor arrived and does not even closely match the sample I was sent from them! The beading I paid to get colour matched also is a million miles off the floor colour sent and damaged meaning lots of wastage if I were to use it. Contacted customer service and they wouldn’t take any responsibility and said I had the wrong sample despite me sending images of the sample with the label and colour on including a video because they thought the images weren’t correct. I currently have my floor getting fully ripped up tomorrow (as it has issues) and now have no floor to put down unless I keep the floor that is the wrong colour. They will collect and refund if I wait in 8-6pm all day a week later and then my refund will take another week. So in the meantime I’m meant to have no floor down at all or pay out elsewhere to get something sooner. Poor poor service. Avoid. I’d post images of able.”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews