Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“was amazed at how quickly I was contacted to arrange delivery and how surprised at how confirmation was confirmed as soon as our telephone conversation was completed.”

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Posted 7 years ago

“service was excellent fast and efficient .”

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Posted 7 years ago

“Beautiful flooring, arrived really quickly and was well wrapped. Can’t wait to see it in my new kitchen.”

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Posted 7 years ago

“This is second time have used this company and find them to be very efficient. Products are very well priced. Only dropped a star as on second delivery order arrived one day late so waited in all day for nothing. However I do live on IOW so probably more to do with that. I would recommend the products and company any day.”

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Posted 7 years ago

“Very quick and easy service to use. Flooring i bought was good value for money.”

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Posted 7 years ago

“I got a small sample. It is very good quality. It arrived fast and well packaged. Thank you. X”

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Posted 7 years ago

“Only wanted samples, but arrived very quickly. Excellent service thank you”

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Posted 7 years ago

“I only asked the day before for three samples of laminate flooring and they arrived next day, thank you❤️💋”

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Posted 7 years ago

“We already. Have one of your oak floors and the latest delivery is the same great quality we would recommend your company for quality and service”

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Posted 7 years ago

“I req some samples and received them the next, great service.”

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Posted 7 years ago

“Very prompt in mailing out the floor samples. Much appreciated seeing the boards to decide on colour and type.”

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Posted 7 years ago

“Requested a sample of vinyl flooring which arrived very promptly. Thank you”

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Posted 7 years ago

“We found choosing the right flooring was helped by this company, the samples enabled us to make the right choice. The samples arrived promptly and when we had made our choice the product arrived when it was supposed to. The flooring itself is better than anything we have seen on the high street making us very pleased with our choice of the product and this company. However we found the process of ordering a little scary due to the efficiency of the company, which is probably due to the company having to deal with the public and their unreasonable demands.”

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Posted 7 years ago

“Great service. I received my samples very quickly and the products are very good.”

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Posted 7 years ago

“Loved the Goliath Auth Beige due to gen thickness of 4.5mm plus skin thickness of about 0.3 but wished the quality sample was all darker brown as in the pictures”

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Posted 7 years ago

“I’m order free sample perfect customer service Very quick delivery Thank you”

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Posted 7 years ago

“Chap on the other end of the phone was very helpful,he found what I was looking for . Thank you”

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Posted 7 years ago

“I ordered a sample. It came fast. It's good quality. Thanx”

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Posted 7 years ago

“My sample looks great will be ordering soon”

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Posted 7 years ago

“Ordering advice service, delivery and product looks when down were all amazing. Thank you”

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Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews