Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product very helpful in communication and excellent delivery”

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Posted 7 years ago

“Would be very good but delivery charge at 30% of order cost needs looking at”

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Posted 7 years ago

“Super quick delivery and very good floor boards. 😊”

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Posted 7 years ago

“Good choice of flooring at competitive prices. Good purchasing experience”

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Posted 7 years ago

“Received Samples brillant just what I wanted. Super fast delivery thank you. Now need to talk to our builders. Thank you again. 🙂”

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Posted 7 years ago

“Delivery was arranged and confirmed for last Friday. Took the day off work as only delivered kerbside. At 4.30pm driver called to rearrange delivery for Saturday am. Very disappointed.”

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Posted 7 years ago

“Very good service.”

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Posted 7 years ago

“Great service gave me a delivery date but when phoned up manage to arrange for the day before. Product is great and good quality”

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Posted 7 years ago

“Frist class service from start too finsh”

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Posted 7 years ago

“I'm a life-long DIY'r. Chose to go direct as similar spec flooring at a local carpet store was too expensive. Just laid a second floor with Click vinyl. The first was our kitchen / dining room conversion earlier this year. It laid well over the not so even floors and resisted damage from subsequent building work traffic. The second floor is our 20sq.m. extension, 3 room areas laid as one piece. Very pleased with the results and so easy to work with. Both batches were delivered safely, on time, with a call before arrival.”

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Posted 7 years ago

“Samples arrived very quickly, very pleased with service.”

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Posted 7 years ago

“Ordered samples very quick dispatch, samples good quality.”

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Posted 7 years ago

“Prompt and courteous customer services, with valuable updates on delivery date and time when the product was not in stock. No-quibble replacement of damaged goods (delivery driver problem). First rate service thank you.”

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Posted 7 years ago

“Our bathroom flooring was delivered on time, exactly as scheduled. We now have a new freshly laid bathroom floor which looks great and very professional. Very happy with the colour we chose which contrasts nicely with the white skirting boards. Would recommend this company.”

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Posted 7 years ago

“Prompt delivery and follow up phone call.”

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Posted 7 years ago

“Only ordered a flooring sample but I received it very promptly indeed.”

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Posted 7 years ago

“As all reviews state online it may well sell things cheap but the delivery service through them is not on par at all with where it should be. I needed my flooring the day it was supposed to be delivered (thursday) it's now going to be Monday but prob won't come then either. It's a shame they let themselves down this way as would be a 5 star firm otherwise.”

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Posted 7 years ago

“Easy to order. Punctual on delivery & good product.”

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Posted 7 years ago

“Having already used factory flooring direct for bathroom flooring, we were so impressed we are now looking to place further orders for our kitchen. Excellent communication and speedy service of quality flooring. Many thanks”

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Posted 7 years ago

“I used Factory Direct Flooring when I bought my first home and can't recommend them enough. Great service and fast delivery!”

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Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews