Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only sent for samples so far, but superb service, they arrived next day, and hopefully will order actual flooring within the next three weeks.”

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Posted 7 years ago

“Great value Speedy service, would recommend to friends”

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Posted 7 years ago

“Found bathroom vinyl tiles on website, just what I was looking for, got sample, ordered, tiles arrived on time. Nothing more need be said.”

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Posted 7 years ago

“I ordered a sample one day and it arrived two days later, very good service.”

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Posted 7 years ago

“Ordered sample of flooring. Great size to judge colour. Swift service.”

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Posted 7 years ago

“Excellent service, no hassle at all, informed promptly with any updates, even loaded all flooring into the car, highly recommend using factory direct flooring 5*”

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Posted 7 years ago

“Very efficient online company, prompt delivery. Only gripe is that the delivery company they use do not phone/text to give an approximate time of delivery - very annoying to have to sit around and wait.”

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Posted 7 years ago

“I ordered a sample (which was free) and it was delivered a day or so later. This gave me the chance to actually see quality and colour of the flooring I had chosen, enabling an accurate match of paint and finishes for my room. Fast and efficient service.”

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Posted 7 years ago

“Very good quick delivery of samples”

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Posted 7 years ago

“I received good advice when I phoned and my sample arrived in less than 24 hours.”

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Posted 7 years ago

“Requested a sample and had excellent service, sample received very quickly. Many thanks”

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Posted 7 years ago

“Excellent service promt delivery and good on price thank you”

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Posted 7 years ago

“ordered a sample and arrived in just a couple of days, top service thanks.”

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Posted 7 years ago

“Great speedy service”

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Posted 7 years ago

“sample is what we require and good quality, however, only need 1 metre and delivery charge does not adapt to this small amount of flooring, so cannot order.”

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Posted 7 years ago

“The samples I ordered arrived promptly. Within a couple of hours of ordering I had a call to organise delivery. All details were explained. The order arrived the agreed day and well packaged. Very pleased with the flooring.”

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Posted 7 years ago

“I ordered some free flooring samples & they arrived the next day ~ EXCELLENT ~ I’ll be ordering my flooring this week. Thank you Jane B”

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Posted 7 years ago

“Good price Good product Super fast deiivery.*****”

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Posted 7 years ago

“Very very pleased from delivery to laying product all went very smoothly would recommend to anyone Many Thanks a happy customer”

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Posted 7 years ago

“Only sent for a sample of vinyl click flooring. Arrived very quickly. Looked a good quality but in the end we decided against vinyl flooring. Would recommend though.”

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Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews