Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service when requesting samples. Will definitely use company again.”

Helpful Report

Posted 7 years ago

“Ordered 2 free samples and delivered promptly the next day samples were exactly as shown on the Web page . Hope to be ordering very soon”

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Posted 7 years ago

“Ordered a couple of samples was there the next day. Better priced compared to others and better quality. Torn between two choices now”

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Posted 7 years ago

“Ordered a couple of samples, they arrived the next day. Spot on. Thanks.”

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Posted 7 years ago

“Delivery of requested samples was fast and efficient.”

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Posted 7 years ago

“Ordered a sample and it was delivered the following morning - seem very efficient”

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Posted 7 years ago

“I have ordered some samples in the afternoon and received them next day.”

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Posted 7 years ago

“A couple of samples of possible choices for vinyl flooring for a new bathroom as requested were dispatched by return of post. We are impressed by the product and by the efficient service. Strongly recommend these people”

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Posted 7 years ago

“Love the samples. Gonna make an order n couple days. Next week definitely”

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Posted 7 years ago

“Very pleased with product, For our daughter. will order when all measured up in a couple of weeks Thankyou”

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Posted 7 years ago

“First time for me and I found it very simple to order and get a great delivery date and service thanks very much will come back next time I need flooring”

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Posted 7 years ago

“samples requested arrived within 48hours of ordering. Have found the one I wish to buy from them, great quality laminate.”

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Posted 7 years ago

“Good quality free samples received really quickly.”

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Posted 7 years ago

“quick delivery , only ordered samples so far but they look good quality, only down side is you can only get 2 samples otherwise it would have been 5 stars”

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Posted 7 years ago

“Good so far with samples delivered - await to see what happens when I place an order”

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Posted 7 years ago

“Good response to our request for sample. Correctly and promptly delivered. Good service helping us in our choosing.”

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Posted 7 years ago

“I asked for some samples in order to look at the different shades before ordering. On-line ordering was easy. The samples arrived very promptly. All I need now is for my wife to make up her mind and then we can order. Most impressed. great service. Thank you”

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Posted 7 years ago

“Although I only ordered samples the company were really good and they emailed me to say when the delivery would be ready, and dispatched. Really chuffed thanks.”

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Posted 7 years ago

“Free samples turned up promptly and are of excellent quality and fair price per pack too Just need to make a decision now”

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Posted 7 years ago

“Thank you so much for your help - you've literally saved me thousands. Thank you Gemma”

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Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews