Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased flooring a few times from this company. Which have been very good and I am very pleased with what I have ordered. But the last lot of flooring was a cheaper laminate than what I usually get. Which I found not so easy to fit such as clipping it in to the other boards. Plus it was a different underlay this time which I would never purchase again as it is not as good as the silver topped underlay. I would still purchase from this company but I would be very careful in what I chose. The delivery was very fast and the driver was very helpful.”

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Posted 2 years ago

“Love the flooring however when unrolled it there was a rip in it obs from delivery but too late for me to come back”

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Posted 2 years ago

“Really pleased with floor better than sample so all good. Communication and delivery excellent.”

Factory Direct Flooring Ltd 5 star review on 19th March 2023

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Posted 2 years ago

“Good quality & easy to lay. Very hsppy with the result.”

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Posted 2 years ago

“Ordered a few samples which came very quickly. Not decided on which pattern yet so cannot comment on their delivery service of roll.”

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Posted 2 years ago

“Looks great”

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Posted 2 years ago

“Very good and quick service and good quality products.”

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Posted 2 years ago

“I bought 2 different floors and very happy with quality of both, and the price was much cheaper than elsewhere. The only issue was with the courier for one of the deliveries. My order ended up being left on a farm several miles away. A call back from customer services never came. So we had to hire a van to collect the rolls as a carpet fitter had been booked.”

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Posted 2 years ago

“Great service arrived in good time and condition, drive helpful and beautiful flooring 👍”

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Posted 2 years ago

“Great quality flooring at an amazing price”

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Posted 2 years ago

“I ordered some samples and I'm in love with the quality of the product”

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Posted 2 years ago

“Great service, quick delivery, nice floor. Thank you”

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Posted 2 years ago

“Easy to order and delivered on time 👍”

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Posted 2 years ago

“Delivered on time and as required”

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Posted 2 years ago

“Quick efficient response to enquiry and provision of a generous sized sample, disappointingly whilst close its colour did not match my ‘fittings’ . I would approach again in future.”

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Posted 2 years ago

“Have a great range of flooring and very competitively priced, plus they often have discount codes. Always available for advice over the phone and although there is a charge for delivery any discount code used will offset this. 48hr delivery is great! - would definitely use them again”

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Posted 2 years ago

“Ordered before very reliable good quality flooring due to order more for new house so much to choose from. Wish they had showroom shop nearer to camarthen in Wales, now to choose flooring for new house. Always helpful when I called to make enquiries.”

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Posted 2 years ago

“Love it Thank you”

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Posted 2 years ago

“Ordered samples first then new flooring which I got pick delivery date to suit me, arranged as arranged looks amazing down will definitely use again”

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Posted 2 years ago

“Dissapointed with the size of the sample which does not reflect the pattern which was the point of asking for a sample”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews