Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt in sending samples. Not bought any product yet but materials seems good for the price advertised”

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Posted 2 years ago

“So pleased with the quality and service . Love the cushion flooring it is perfect for my dining room”

Factory Direct Flooring Ltd 5 star review on 25th March 2023

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Posted 2 years ago

“fantastic flooring for the price. Looks great!! Thank you”

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Posted 2 years ago

“Really great service provided from start to finish and the Lino looks really great quality and was easy to fit , especially for my first try at fitting it.”

Factory Direct Flooring Ltd 5 star review on 24th March 2023

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Posted 2 years ago

“The products have arrived damaged due to a lack of care from the delivery company and inadequate packaging and protection from the supplier. Support was useless as they insisted on returning the item fully before making any replacement switch, which did not work with our event timeline. Buy cheap, buy twice. More fool me.”

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Posted 2 years ago

“Ordered some samples and they were delivered quickly. Pricing looks really good as well as quality.”

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Posted 2 years ago

“Great interaction about product delivery and after delivery care service was brilliant with a very quick response to my question would definitely buy from here again”

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Posted 2 years ago

“Flooring ripped easily. And the silicone and spray bottles both was broke so didn't work”

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Posted 2 years ago

“I did not receive my order”

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Posted 2 years ago

“Great company to deal with, excellent customer service from start to finish. Good quality product floor looks great, no hesitation in recommending it.”

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Posted 2 years ago

“Great product and exactly what I expected from a trusted company.”

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Posted 2 years ago

“Very good company to deal with. Flooring came quickly.”

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Posted 2 years ago

“Ordered a sample and it arrived next day,it looks a good guality flooring at a really good price,not quite ready for it yet but will definitely place an order soon”

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Posted 2 years ago

“Excellent product, highly recommended , fast and efficient service.”

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Posted 2 years ago

“absolutely brilliant. ordered free samples which is very useful to ensure it is the right product for you. website is easy to order on. The product was delivered great, pallet was offloaded and wheeled straight into my garage for storage. good price”

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Posted 2 years ago

“A really great company I looked at quite a few flooring companies but the site for Direct flooring was so easy to use> I had free delivery of samples and they came very quickly. I ordered my item after I made my decision it arrived well-wrapped and in perfect condition also quite a lot below the price of other the other companies. Well pleased and would definitely recommend them”

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Posted 2 years ago

“Great product and prompt delivery and will be using them Again.”

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Posted 2 years ago

“Easy buying , rubbish service when it comes to delivery ,when ordering on a normal delivery service £22 it is sent without any form of tracking so someone needs to be at the address for a full 10 hours , most companies give at least a narrowed down time , this flooring was ordered for a empty property with no electric etc ,so it meant missing work at another place to sit in a car and wait outside the address , so unless you are able to sit and wait it out ,don't bother ,after the amount of money I lost on the other job and the difference in upping the delivery to named time ,it would have been cheaper to go to carpetright just down the road,tried to explain this and got a snotty email”

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Posted 2 years ago

“It was quick sample.that got delivered quick but it wasn't what I was looking for i wanted it to be a lot thicker than it was”

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Posted 2 years ago

“I was disappointed that the order was not delivered when it was supposed to be and no one had got in touch to let me know.”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews