Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered a sample just”

Helpful Report

Posted 2 years ago

“I loved this floor and have bought it repeatedly over 7 years. The first lot was like a flexible rubber and is still on my Airbnb rental and is extremely hard wearing. Over the years it has become more brittle and I have had to replace the last few laid down as they have chipped inbetween joins (in my own hallway- which has been down 3 months!! and in 4 different places in 2 other properties) I would no longer get this as it is too brittle and breaks so easily. Go for a different product as it is more likely to last.”

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Posted 2 years ago

“A good quality engineered floor at a good price. Looks great.”

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Posted 2 years ago

“Good choice good quality quick sevice”

Factory Direct Flooring Ltd 5 star review on 11th March 2023

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Posted 2 years ago

“Reasonable price floor arrived on time but one whole pack damaged to had to be carful on where I I used it looks great in my daughters room but I know it won’t last long”

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Posted 2 years ago

“Good quality flooring for a reasonable price. Quick delivery. Would use again”

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Posted 2 years ago

“Brilliant service, quick delivery and very good quality / value for money”

Factory Direct Flooring Ltd 5 star review on 10th March 2023

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Posted 2 years ago

“Good quality product at a very reasonable cost. Prompt, polite and friendly customer service. Would recommend this company for flooring.”

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Posted 2 years ago

“quick, easy to deal with, very prompt delivery, product as described”

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Posted 2 years ago

“From ordering a sample to delivery of vinyl floor covering all was excellent . Very pleased”

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Posted 2 years ago

“The flooring took so long to arrive, I thought someone was walking it strapped to their back.”

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Posted 2 years ago

“Came next day. I'll definitely be getting some flooring from you soon.”

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Posted 2 years ago

“Outstanding the way the flooring was packaged. Every effort was put into protecting items. The delivery driver was fantastic too.”

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Posted 2 years ago

“Very pleased with the ordering, and the speedy delivery and the product was up to expectations. Thank you.”

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Posted 2 years ago

“sample,, have not reached me to this day 🤷”

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Posted 2 years ago

“Quick in sending samples.”

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Posted 2 years ago

“Good product delivered on time. I would recommend this company.”

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Posted 2 years ago

“I have received the samples and am very happy that you have provided this free service. I would order the floor covering for a small bathroom but unfortunately the person who was going to fit it is busy until July. I think I will be in contact later once the tradesman can give me a date. Excellent service and very grateful for providing samples so quickly. Thank you”

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Posted 2 years ago

“Very good quality floor”

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Posted 2 years ago

“Good quality fast delivery”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews