Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service at a competitive price”

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Posted 2 years ago

“Great selection of laminate flooring , at reasonable prices.”

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Posted 2 years ago

“Nice products great prices”

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Posted 2 years ago

“Excellent quality laminate flooring. Very helpful driver”

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Posted 2 years ago

“Great service, great delivery”

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Posted 2 years ago

“The worst company I have ever had the dis-pleasure of dealing with.”

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Posted 2 years ago

“After making a mistake in my original order and adding some in a second order I was given a refund on delivery charges, great customer service... haven't installed the flooring yet but everything seems fine.”

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Posted 2 years ago

“Very good communication and helpful salesman, prompt delivery Not yet laid flooring”

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Posted 2 years ago

“Quick delivery,Best product”

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Posted 2 years ago

“Brilliant company. After I placed my order they rang me to tell me I had ordered the wrong underlay for my floor choice. They cancelled the underlay and credited my account the same day. Delivery was exactly as requested.”

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Posted 2 years ago

“V pleased just what I wanted”

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Posted 2 years ago

“Ordered some flooring samples, perfect size for a dolls house but useless otherwise. Far too small, total waste of time”

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Posted 2 years ago

“I asked for samples and it was delivered promptly. I am considering the next move with a fitter. Service is swift and smooth.”

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Posted 2 years ago

“quality flooring sample delivered quickly excellent customer service”

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Posted 2 years ago

“Can't say at present as we have not seen the material - should arrive next week”

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Posted 2 years ago

“Can’t fault the company itself. Not 100% convinced on the quality of the laminate laid. Latexed a spot on level subfloor and I’m getting substantial creaking across the lot. Expansion all correct and as to manufacturer. I fear it may just be the nature of the cheaper laminate I went for. Thanks”

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Posted 2 years ago

“Very good product plastic engineered floor delivery very prompt and safly strapped to a pallet”

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Posted 2 years ago

“Good product, delivered on date, all round good service.”

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Posted 2 years ago

“The order process was quick and easy to use. After having some doubts about the quality of the flooring I was getting, I shouldn't have worried as it was just what I had hoped for. My flooring looks fantastic and costs me less than the most commonly used diy places.”

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Posted 2 years ago

“Good quality flooring and quick delivery. I only had a sample but would seriously consider purchasing once we have decided what to do with our room”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews