Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and a pleasure to buy from”

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Posted 2 years ago

“Excellent product, unfortunately not the required colours.”

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Posted 2 years ago

“I ordered vinyl flooring. When I emailed to change delivery date. Reply was my order was cancelled. Money was taken by yourselves but phone call issue was it was cancelled. Contacted my bank who sorted this matter out as you eventually paid back my money. Left me stressful and would have left me losing my payment if bank did not sort it out”

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Posted 2 years ago

“I cannot fault this company. Great quality flooring, easy ordering. Delivered without any problems. I returned a couple of packs as I'd over ordered and the money was back in my account within 10 mins. Very professional and prompt customer service.”

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Posted 2 years ago

“Efficient service on some free samples.”

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Posted 2 years ago

“Very price competitive! Delivery was smooth with no issues re damaged goods. Would recommend!”

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Posted 2 years ago

“stop pestering me with annoying emails!”

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Posted 2 years ago

“Payment method is inferior and mislead me into thinking my payment did not accept. Now I worry I have purchased the same order twice.”

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Posted 2 years ago

“As always great choice finally chose 12mm soft grey oak flooring due to arrive by Saturday.. hard wearing can't fault the flooring. Generally delivery on time as well. Bulk order whole house. Looking forward to receiving my delivery. Ordering process very easy.”

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Posted 2 years ago

“Just ordered a small sample for colour. Not right for my purposes.”

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Posted 2 years ago

“Good value and straight forward service, delivered on time.”

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Posted 2 years ago

“Although customer service very good its unfortunate that I can't say the same about the product. It came damaged but had to be put down as had to complete project in order to open my business. The laughable thing about it is on the outside of the packaging it says refuse order if damaged, you don't have a chance to unwrap, unroll and examine as delivery driver dumps delivery and goes. Not very impressed to be fair.”

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Posted 2 years ago

“Excellent product and service”

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Posted 2 years ago

“Great products and customer service .”

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Posted 2 years ago

“I don't received the sample product to review or give a Star rating”

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Posted 2 years ago

“Factory direct is amazing thr flooring in my hallway I have had for 10 years and still looks like new.”

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Posted 2 years ago

“Very quick delivery of samples, good options to choose from.”

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Posted 2 years ago

“The majority of the flooring is fine and arrived as expected but it looks like someone has been at it with a knife as it has several holes in.”

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Posted 2 years ago

“Gorgeous vinyl, even better than the pictures online. Great quality and brilliant price. Exact same vinyl elsewhere is over double the price.”

Factory Direct Flooring Ltd 5 star review on 25th March 2023

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Posted 2 years ago

“Hello I have just got round to fitting the flooring however please find the photo attached. This has been taken straight off the roll and it is right across. I have had to fit it as it would hold up every other job. Please advise what you can do about this obvious flaw in the product”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews