Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A quick response to samples requested.. received within two days....not quite what I wanted this time but will try them again in the future CB”

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Posted 2 years ago

“Excellent service. I telephoned to see if an earlier delivery date than that being shown on the website was possible. It was and customer services were very quick and helpful in changing.”

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Posted 2 years ago

“Great service, super quick!”

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Posted 2 years ago

“Great quality flooring and very helpful delivery man.”

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Posted 2 years ago

“Sent decent sized samples. Product well packaged. Good quality flooring. Easy ordering experience.”

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Posted 2 years ago

“Good price, lovely vinyl and quick delivery.”

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Posted 2 years ago

“Terrible. Not delivered, super expensive, no communication. You owe me money !”

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Posted 2 years ago

“Very good communication regarding my purchase online, and over the phone. I received fantastic customer service, from my sample order right to the delivery which was all so quick! I am very pleased with the flooring and especially the service I received. Thank you Factory Direct Flooring Ltd, I will be back for sure and will definitely be recommending :)”

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Posted 2 years ago

“My delivery was damaged but the response was very quick and efficient and I was more than happy to place another order. The floor covering looks great. So pleased.”

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Posted 2 years ago

“Fast delivery and great product. Easy to fit ourselves”

Factory Direct Flooring Ltd 5 star review on 25th February 2023

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Posted 2 years ago

“Looks great. Easy to lay. Can't complain.”

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Posted 2 years ago

“Order accepted but not able to supply. Was successfully sorted eventually after a couple of phone calls.”

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Posted 2 years ago

“Bought Vinyl online delivered on time good quality. What more can you ask for?”

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Posted 2 years ago

“Thanks”

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Posted 2 years ago

“Excellent vinyl flooring and great prices, highly recommended 👌”

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Posted 2 years ago

“Personally wouldn't order from here again.”

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Posted 2 years ago

“Fantastic flooring quick delivery and very helpful & polite delivery man”

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Posted 2 years ago

“Excellent service. Delivery brilliant and driver very helpful. Top quality flooring. Highly recommend”

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Posted 2 years ago

“Had to send back flooring it was damaged ,awaiting 2nd delivery only hoping this one is OK!”

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Posted 2 years ago

“Very happy with service and lino from Factory Direct Flooring. I was let down by previous supplier who told me lino was in stock, I paid and then it was not in stock. I then ordered through Factory Direct Flooring and the process was simple, the communication was good and the lino arrived on the exact day I requested it, which was 3 business days later. The Lino looks great and I would recommend Factory Direct Flooring.”

Factory Direct Flooring Ltd 5 star review on 23rd February 2023

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews