Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received free sample promptly,and will be ordering flooring after current virus crisis is over.”

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Posted 6 years ago

“The wife saw the flooring she liked on her phone so we asked for a sample and within 48 hours the sample was through the door. Brilliant service”

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Posted 6 years ago

“Amazing service and so quick to get sample. Unfortunately I was wanting White gloss but was too cream.”

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Posted 6 years ago

“Very helpful and flooring is such good quality looks beautiful.”

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Posted 6 years ago

“I received my samples within the promised time and were packed perfectly. If the samples are anything to go by I would have no problem ordering my bulk order with them”

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Posted 6 years ago

“The free samples are fantastic😁”

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Posted 6 years ago

“Ordered flooring on Monday it was delivered on Wednesday morning 8.30am haven’t actually laid it yet but it looks good quality brilliant service well happy”

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Posted 6 years ago

“I am very pleased with the Solid Wood Plank sample and please with the service, because they were able to recommend fitter for me.”

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Posted 6 years ago

“Would use again”

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Posted 6 years ago

“Efficient precise and good quality”

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Posted 6 years ago

“We were very impressed with the quality and the price. Have used this company to do our kitchen 5 years ago and were brilliant then also. We were confident on using them again.”

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Posted 6 years ago

“Excellent service very professional and certainly helped us by getting our order sorted quickly so we were able to take it home with us in less than a hour thank you so much”

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Posted 6 years ago

“Website detailed and easy to follow. Received sample flooring without delay.”

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Posted 6 years ago

“Excellent support and service. Recommended supplier.”

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Posted 6 years ago

“Very fast delivery, good quality product!”

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Posted 6 years ago

“Ordered two samples and they arrived very quickly. Good sizes of samples which helps to get a better idea of colour/ tone along with a handy leaflet. Free delivery of samples. Thanks”

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Posted 6 years ago

“Fast delivery , great price”

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Posted 6 years ago

“Got the requested samples within 2 days of ordering, one of the samples the corner was broken, the product is 4mm thick and I do not think it is suitable for what I want, none the less prompt service and good price.”

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Posted 6 years ago

“Prompt delivery and great size samples Thank you”

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Posted 6 years ago

“Had samples to start with to decide which one we prefer. As soon as we decide we will order. Based on my experience so far I am looking forward to placing an order and receiving a quality product”

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Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews