Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quick service and really liked the quality of the vinyl. Unfortunately I didn't find exactly the shade of blue I wanted but would use this service again!”

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Posted 6 years ago

“Good product ABSOLUTELY APPALLING DELIVERY SERVICE. They use DX delivery which means they have no control over what happens. I had 2 missed deliveries and the 3rd attempt only succeeded as my builder spotted the driver going back to his van after he’d gone to the wrong side of the building! The manager (Alistair?) was excellent but what can he or FF staff do if they’re using 3rd party/3rd rate outsourced companies. I would like to buy (a lot) more of this product but I’m put off by the inefficiency and ultimate huge waste of time where as a client you end up chasing companies for TWO days. When you’re also on deadlines to complete refurbishments and you have an amateur element then it ends up costing you.”

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Posted 6 years ago

“Very quick service. Received samples next day. Will definitely buy from factory direct once we've finished decorating.”

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Posted 6 years ago

“good quality product and comfortable to walk on.”

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Posted 6 years ago

“Samples arrive d next day. Thank you”

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Posted 6 years ago

“Speedy ordering processing and excellent communications. Great price. Delivered as promised, without problems. Vinyl laid and looks good. Thank you.”

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Posted 6 years ago

“I requested some flooring samples speedy service arrived within two days Will be ordering once we decide which one”

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Posted 6 years ago

“was so easy to use for measurements and guessing how many packs i would need, very happy. delivery was on time and driver was very helpful.”

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Posted 6 years ago

“Very impressed with your prompt service from the order to delivery.”

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Posted 6 years ago

“Great company to deal with. Also good prices.”

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Posted 6 years ago

“I ordered a sample it arrived the next day very impressed .floor sample very good quality but may look at a couple more before deciding great service”

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Posted 6 years ago

“Ordered samples which arrived very quickly and they look great.”

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Posted 6 years ago

“I like the totally free sample, and the price. The laminate flooring is not easy click fit as instructions suggest, but it does look lovely fitted. Was not keen on kerbside delivery but it does make sure you are there to check for damaged goods. I would buy from them again.”

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Posted 6 years ago

“Once I make my order if it arrives as efficiently as the sample did I’ll be one happy customer”

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Posted 6 years ago

“Really impressed with the service. I only ordered samples which are of a good size and arrived very promptly. Unfortunately I was out voted on colour. However if the samples are anything to go by the quality of the Luxury vinyl is super.”

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Posted 6 years ago

“Just ordered a sample. Arrived promptly.”

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Posted 6 years ago

“Excellent service, excellent samples, very quick delivery. Thank you very much.”

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Posted 6 years ago

“No complaints,ordered two samples and received them within 24 hours.”

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Posted 6 years ago

“Brilliant flooring.”

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Posted 6 years ago

“super quality super fast service - can highly recommend”

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Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews