Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some floor samples online. They came next working day. Very happy with service!”

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Posted 6 years ago

“Sample arrived very quickl”

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Posted 6 years ago

“Came very fast but would be better if you could pick more then 2 samples as thats not enough to decide how your going to do your whole house. Nice quality pieces”

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Posted 6 years ago

“This is the 3rd time I have used Factory Direct Flooring and wouldn’t go anywhere else. From the ease of ordering and delivery (ultra fast), to the finished product - which is perfect, beautiful and excellent quality. 10/10 once again.”

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Posted 6 years ago

“Excellent customer service very easy internet site to use found whatI wanted straight away samples came very quickly and as good a quality as I hoped for when building work is finished will be placing order many thanks”

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Posted 6 years ago

“The samples they sent me were a good size,and I will be ordering once my decorating has finished”

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Posted 6 years ago

“They had issues with my billing address which was different to my shipping address, once this was solved they told me the flooring wasn't in stock and had been discontinued.”

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Posted 6 years ago

“Great product, looks really good, fitted easily. Recieved a phone call to confirm order and delivery.”

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Posted 6 years ago

“Excellent service - very prompt.”

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Posted 6 years ago

“nice choice of flooring at reasonable prices. Unfortunately the colour of the sample pieces wasn't true to the on screen images.”

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Posted 6 years ago

“Received my samples really quickly ,and they were very good quality.I will definitely be getting a quote when I am ready.”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Ordering was straight forward and the delivery date was confirmed shortly after. The goods arrived on the stated date and were well packaged on a pallet. Not fitted yet, but look to be very good quality. Will recommend!”

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Posted 6 years ago

“great looking flooring and providing a sample is so customer friendly as it's a very maybe the most important area of my new flat THE KITCHEN. will definitely be ordering one of the floors I have chosen as samples. Keep of the great work Factory Direct Flooring.”

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Posted 6 years ago

“Ordered some samples, arrived in a couple of days. Quality was very good just deciding how many rooms to do.”

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Posted 6 years ago

“Very helpful, prompt service”

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Posted 6 years ago

“Very quick delivery of my samples.”

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Posted 6 years ago

“Requested samples and I received them in record time. Was impressed with the engineered wood samples that I received. Just trying to decide which one to choose against other samples received from other wood supplier.”

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Posted 6 years ago

“Great day after service.”

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Posted 6 years ago

“Good service and communication. Good price. Thanks”

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Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews