Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i will be use you again and pass you on to other thanks you”

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Posted 5 years ago

“Don't trust this page they depted my review! It's not honest and open. It's managed by them.”

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Posted 5 years ago

“Good value for money great costumer service delivery very efficient. Great service all around”

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Posted 5 years ago

“Great service from start to finish”

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Posted 5 years ago

“Thank you for the samples you have sent to me The flooring is good quality and I will possibly order some shortly It would be more helpful if I was able to order more than two samples and I also find the samples are a little small making it difficult to choose”

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Posted 5 years ago

“The selection is wide and ordering process is very simple. After a problem with delivery, not the end of the world. The vinyl arrived very well package. The vinyl flooring is good quality so the fitter said and I have known him for years and trust his judgement. It is now fitted and I am very pleased with the overall result. I would have no hesitation in buying from the company again or recommend it to others. Regards Chris Gowler Bristol”

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Posted 5 years ago

“Ordered 2 lots of Luxury Vinyl Flooring, tiles for kitchen and wood effect for lounge. Delivered quickly, great communication from company and easy to install. Also looks amazing when laid. Would recommend to everyone”

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Posted 5 years ago

“Excellent service, delivered when expected. Great quality product exactly as advertised. Definitely would use this company again.”

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Posted 5 years ago

“1st time I have used factory direct flooring but won’t be the last excellent customer service good communication and 1st class delivery.”

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Posted 5 years ago

“Ordered some samples but they haven't arrived yet. Not surprising as we're on lockdown so everything has slowed down. Website was easy to use and navigate. Looking forward to getting the free samples to see the quality etc”

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Posted 5 years ago

“Easy to order and communicate with. Delivery was prompt as planned.”

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Posted 5 years ago

“I have not received my flooring yet”

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Posted 5 years ago

“They cancelled my order, no warning just an email confirmation of me being able to get a refund”

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Posted 5 years ago

Hi Bu Mdzinwa, This order has been arranged with you for delivery on Friday 17/04 - your order is not cancelled - are you sure this review was meant for us?

Posted 5 years ago

“Very professional. Well done😀”

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Posted 5 years ago

“I have given them 4 star but have still not received the goods as yet but they did contact me when they said they would Which is very good seeing the situation we are in”

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Posted 5 years ago

“Good product and price Excellent packaging Delivery arrived safely with no damages”

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Posted 5 years ago

“We brought the shadow grey luxury vinyl click flooring, it is very easy to lay (I’m a woman) and I laid it all by myself. Would thoroughly recommend this company and flooring, it looks great and has totally transformed our living room, so much so that we are now going to be laying it throughout the whole of the downstairs.”

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Posted 5 years ago

“Perfect from start to finish”

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Posted 5 years ago

“fast delievery”

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Posted 6 years ago

“I’ve ordered this floor 3 times (Full house in 3 different houses) from this company - the service is 2nd to none and so is the quality of the floor - this time round with CV19 issues I had a super delivery guy who I want to say a public thanks to; so patient and dedicate to the end - thank you Factory Direct Flooring !”

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Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews