Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything from ordering to deliver was great thank you”

Helpful Report

Posted 9 years ago

“Excellent floor, excellent service”

Helpful Report

Posted 9 years ago

“I bought some solid wood flooring for my daughters bedroom, and I am really pleased with it. The price is the same as I've paid for laminate foremother companies in the past! The delivery is fast and the customer service is fab! Will be ordering for the whole of my upstairs now!”

Factory Direct Flooring Ltd 5 star review on 18th September 2016

Helpful Report

Posted 9 years ago

“Honestly great service,short after I ordered it I received a call to arrange the delivery and everything went smooth from there, it was here in a couple of days. Easy to install (first time and great result, I couldn't wait to get rid of that carpet) and good price, quite compared. Thank you, I will recommend you.”

Helpful Report

Posted 9 years ago

“Excellent service!!”

Helpful Report

Posted 9 years ago

“First class product, fist class service, Thankyou.”

Helpful Report

Posted 9 years ago

“Very swift service from ordering to confirmation and then delivery. Good solid product at a reasonable price. I have used this company threes times and each time I could not falter them. I would not hesitate to use them again.”

Helpful Report

Posted 9 years ago

“Good prices very good delivery excellent”

Helpful Report

Posted 9 years ago

“This is our second order from Factory Direct Flooring and on both occasions they have been excellent. The samples were a great help when choosing the product and we got great advice about laying the materials. Delivery was really quick with everything packaged safely. Great service - highly recommended!”

Helpful Report

Posted 9 years ago

“We got a very nice floor at a good price, delivery went OK, there was slight damage to a few boards and we were given a refund for these with no quibbles.”

Helpful Report

Posted 9 years ago

“good price excellent delivery service”

Helpful Report

Posted 9 years ago

“Telephone assistance was good. Delivery was quick. Product is excellent. Floor is down and looks great. Thank you.”

Helpful Report

Posted 9 years ago

“Brilliant service and very fast. Quality of flooring excellent. Thank you”

Helpful Report

Posted 9 years ago

“Very pleased with service ordered flooring and was delivered time stated.,also flooring looked amazing when laid would highly recommend Factory direct flooring.”

Helpful Report

Posted 9 years ago

“Really good quality flooring,excellent to work with and makes the bathroom look good.”

Helpful Report

Posted 9 years ago

“Within 5 minutes of placing my order on line I was contacted to arrange delivery. This was on a Saturday so was very surprised and even more so when told the floor would be with me on the Tuesday. As communicated the delivery arrived and even though I was in the middle of the school run the delivery driver patiently waited for me to return, So far my experience has been A+”

Helpful Report

Posted 9 years ago

“easy to use”

Helpful Report

Posted 9 years ago

“Helpful knowledgeable staff with a sense of humour”

Helpful Report

Posted 9 years ago

“Good stock of brand products. Quick and efficient ordering and delivery.”

Helpful Report

Posted 9 years ago

“Beautiful flooring,at great price this is my third order of white oak Davis, and now have it in lounge,hall , bathroom, bedroom and after decorating will have it in other bedrooms. Customer service is excellent, and I would highly recommmmend this company.”

Helpful Report

Posted 9 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews