Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service. The samples were delivered within a couple of days. Placed the order on line, had a call within half an hour to confirm delivery day. Order turned up two days later. Cannot fault it.”

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Posted 9 years ago

“Great service prompt delivery very happy with entire service”

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Posted 9 years ago

“first class service”

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Posted 9 years ago

“Great service from order to delivery. The delivery is kerbside only if you have elevated property like mine be ready to lift all those boxes.”

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Posted 9 years ago

“Quick delivery ,well wrapped product,good process for ordering,thx”

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Posted 9 years ago

“We were very impressed by how quick we were contacted by phone to arrange delivery and we received the flooring within two days of ordering, and when we did receive the goods how well they had been packed on the pallet and the quality of the flooring for the price we payed. We would definitely buy from them”

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Posted 9 years ago

“delivered early nice men polite and so happy with the flooring good quality love it thank you”

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Posted 9 years ago

“Product selected at excellent price, delivered quickly and as agreed. Will definitely use Factory Direct Flooring again.”

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Posted 9 years ago

“Quality product and fast efficient service, customer service very good and kept me informed about my order and delivery.”

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Posted 9 years ago

“Ordered my flooring quickly and easily on line. Many to choose from and good prices. Delivery date was organised quickly and my goods delivered promptly. I would definitely buy from direct flooring again and recommend them to friends. I'm delighted with both product purchased and service.”

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Posted 9 years ago

“I AM very happy with the product the price is great but if you could get your delivery to AM.or pm that would be great overall the service was great thanks mr Jones. ?”

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Posted 9 years ago

“Very helpful staff, customer service is excellent. Easy payment system and very fast delivery. Very pleased with my flooring and beading. Would recommend this company to all . 5 stars.”

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Posted 9 years ago

“Excellent product at a great price with rapid delivery. What more could you want?”

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Posted 9 years ago

“Bought grey-oak laminate for 3 rooms, good quality products bargain prizes.Excellent customer service James where so helpful and polite, prompt e-mails to confirm a delivery, and delivery arrived with no problems on a day and it was early so no day waisted indoors waiting.”

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Posted 9 years ago

“Excellent service - very helpful and polite staff.”

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Posted 9 years ago

“Excellent service. Delivery on time. Recommended.”

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Posted 9 years ago

“My order arrived very quickly. We really like the colour and quality of the laminate. I would highly recommend factory flooring direct to anyone.”

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Posted 9 years ago

“Exactly as described and ordered. Delivered on schedule - well packed.”

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Posted 9 years ago

“The product matched its specification and looked like its picture on the website. Delivery to our Hotel took place within 48 hours and the driver was most helpful and efficient.”

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Posted 9 years ago

“Very helpful on the phone and thereafter our vinyl arrived promptly at the appointed moment.”

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Posted 9 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews