Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The samples are great and arrived the next day, brilliant! We're still trying to choose which colour we want, hence ordering two shades, trouble is we don't agree!”

Helpful Report

Posted 7 years ago

“We recently had some click vinyl fitted in our refurbished conservatory purchased from factory direct flooring It looks fantastic thank you for your prompt delivery of samples Allowing us to choose the right colour for the room We would truly recommend Factory Direct Flooring We will be back for the kitchen flooring in the new year”

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Posted 7 years ago

“I asked for 2 samples and they arrived the following day free of charge”

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Posted 7 years ago

“Customer service ok, delivery awful.. A big part of my order didnt arrive on the day it was promised which meant the flooring fitters (which had been paid for), couldnt lay the floor on the day scheduled. It has cost me more money to have them retuen on a different date, which in turn has had a knock on effect with builders, decorators and now the moving date.. Thanks Factory Flooring.. You have cost me a lot of money and a great deal of time. I am sure no one from Factory Flooring will read this or even respond.. Not of caution to everyone else.. Upon delivery, check your order and get the delivery note.. I now know why the driver didnt want to hand over the delivery note to the builders on site.. Sadly I was not there to check it.”

Helpful Report

Posted 7 years ago

Dear Mr Lightfoot, Thank you for taking the time to write a review about your order. Again, we are very sorry for the issue with the underlay, The delivery note was signed as all items present and correct so until you contacted us we wouldn't have known there was a problem. we have raised this issue with the courier but have also dispatched 2 replacement rolls to be delivered to you the next working day on an AM delivery. We had also pointed out that it is recommended to allow the flooring to aclimitise for at least 24 hours before installing the items so it is never the best idea to have them installed on the same day. This problem is something that should never happen, but we have responded straight away and re sent replacement items the same day you contacted us. Kind Regards Factory Direct Flooring.

Posted 7 years ago

“Very good quality samples but unfortunately not the colour I was after.”

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Posted 7 years ago

“Great product. Super fast delivery. Arrived within 3 days from Germany”

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Posted 7 years ago

“Online ordering and payment were easy, delivery was as agreed with “Tim”, delivery guy polite and efficient. Price seemed high, I had bought same item and more of earlier in the year, which prorate were cheaper”

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Posted 7 years ago

“Free sample arrived next day. Order arrived on chosen day. Spot on service will use again without hesitation.”

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Posted 7 years ago

“Happy with everything except no help with carrying goods as I'm a 60yr old lady and really struggled”

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Posted 7 years ago

“I don't know but disappointed as was told many times today that my order will be delivered between 4-5pm after confirming with the delivery company and at this time 7pm nothing arrived yet a whole day wasted and I took a day off from work o my for this.No factory direct customer service after 530pm .Big let down”

Helpful Report

Posted 7 years ago

Hi, Thanks for your review. I would like to offer another apology on behalf of the courier for the delay in delivering your order. Unfortunately the driver was held up and wasn't able to get to you before they ran out of driving hours. We did email you back out of hours to advise we would look into this first thing the following morning. Due to the failure we did refund your delivery charge in full and instructed the courier to deliver as early as possible the next day. If you do require any products from us in the future, please make sure you ask to speak to our management team before placing your order. Kind Regards Factory Direct Flooring.

Posted 7 years ago

“Just had my flooring put down and it looks great”

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Posted 7 years ago

“Just had the cloudy white laminate laid and it looks fab. Wanted to check that it would be ok for a kitchen as claimed, so soaked a piece of the sample in soapy water for an hour. No detrimental effect!”

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Posted 7 years ago

“Placed my order received my flooring 2 days later brilliant looks great would recommend using factory direct flooring”

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Posted 7 years ago

“The product samples I got were great & would have certainly used them, however only needing 5 packs for a bedroom the £30 postage meant the equivalent of £6 per pack upping the M2 price beyond comparable ones from the likes of Wickes (who deliver free). If I was to do a large room where the postage had minimum effect I certainly would use Factory Direct Flooring.”

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Posted 7 years ago

“requested a sample which came in express time and looks good quality,i now know where my kitchen floor is coming from next year Mr R Dunn.”

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Posted 7 years ago

“very prompt and courteous staff also very good quality flooring”

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Posted 7 years ago

“Excellent service so very pleased.”

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Posted 7 years ago

“Very fast service .”

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Posted 7 years ago

“Cant fault them spot on delivery and quality product”

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Posted 7 years ago

“Received my free samples they are excellent quality and quick to arrive . I still have not made my mind up if I am having ceramic tiles or vynl in my bathroom but will keep your company in mind . As prices are very good”

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Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews