Murvet Baig
I don't know but disappointed as was told many times today that my order will be delivered between 4-5pm after confirming with the delivery company and at this time 7pm nothing arrived yet a whole day wasted and I took a day off from work o my for this.No factory direct customer service after 530pm .Big let down
1 Helpful Report
Posted 1 year ago

Thanks for your review. I would like to offer another apology on behalf of the courier for the delay in delivering your order.

Unfortunately the driver was held up and wasn't able to get to you before they ran out of driving hours. We did email you back out of hours to advise we would look into this first thing the following morning.

Due to the failure we did refund your delivery charge in full and instructed the courier to deliver as early as possible the next day.

If you do require any products from us in the future, please make sure you ask to speak to our management team before placing your order.

Kind Regards

Factory Direct Flooring.
Posted 1 year ago
Factory Direct Flooring is rated 4.73 based on 6,943 reviews

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