Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate site, good supporting information. I was rung within half a hour of placing the order to arrange a delivery date.”

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Posted 7 years ago

“Samples were sent promptly and of very high quality. I will be ordering in the near furure.”

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Posted 7 years ago

“order and delivery were a pleasure. it has been a few weeks since order but it is now being layed and I am over the moon with the look texture and overall appearance. it looks amazing. Thank you. Still work to do but picture is so far.”

Factory Direct Flooring Ltd 5 star review on 17th November 2018

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Posted 7 years ago

“Great quality flooring, staff really helpful and items in stock and available next day.”

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Posted 7 years ago

“Very fast samples and flooring delivery. Very good service.”

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Posted 7 years ago

“Ordered sample which came really quickly Happy with quality and look of the vinyl and will be purchasing Such a good price as well for similar items”

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Posted 7 years ago

“Ordered 2 laminate samples online (maximum you can choose at a time), and they arrived very quickly. Good size for selecting the style and shade you want, but there are so many shades of grey and the 2 I selected were too dark. I would not expect your company to keep on paying the postage for more samples to be sent out.”

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Posted 7 years ago

“Samples arrive very quickly. I am about to determine the finish we require and place my order.”

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Posted 7 years ago

“I ordered 2 samples which were delivered promptly and I would have placed an order but the delivery charge was almost £30 on a £60 purchase, so I will be ordering from elsewhere.”

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Posted 7 years ago

“Fabulous quality vinyl tile flooring. Much more superior to top branded version.”

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Posted 7 years ago

“I really cant provide an adequate review of products as I only ordered 2 samples and have puchased anything. to date The only thing I can say is that the samples arrived very promptly.”

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Posted 7 years ago

“arrived very quick”

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Posted 7 years ago

“Fast delivery great service”

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Posted 7 years ago

“Flooring delivered on time, good service and very nice delivery guy”

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Posted 7 years ago

“Excellent service and fast delivery would definitely use again”

Factory Direct Flooring Ltd 5 star review on 15th November 2018

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Posted 7 years ago

“Flooring is still stacked in a tidy pile so I cannot comment on the quality. However the whole ordering, processing confirmation and delivery service was excellent. A call was received the day after the order to agree a delivery date for just two days after. It came via 2 deliverers and both Drives called en route to give notice of arrival time. I hope the product is as good as the service as the price is extremely competitive.”

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Posted 7 years ago

“Amazing prices and super fast delivery. Ordered on Sunday arrived Tuesday. Can't wait to see flooring down Many thanks”

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Posted 7 years ago

“I would recommend factory direct flooring. There delivery driver rang an hour before he arrived and was friendly and helpful”

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Posted 7 years ago

“This is the second time I’ve purchased gloss laminate from Factory Direct and I am still very happy with my purchase. The laminates were beautiful once put on the floor and I will definitely buy from Factory Direct again.”

Factory Direct Flooring Ltd 5 star review on 12th November 2018

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Posted 7 years ago

“Only ordered some samples but they arrived very quickly.”

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Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews