Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality at a fair price”

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Posted 2 years ago

“Fantastic flooring bargain price really happy... Issue with delivery time was very quick to sort and super helpful”

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Posted 2 years ago

“Very good they gave me help when I needed to know how much I need to order, and delivery was on time and where it should be. Had 1 piece slightly damaged but it didn’t effect the floor laying.”

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Posted 2 years ago

“I am in the process of disposing of the lvf flooring I as I found it brittle to work with and replacing it with laminate”

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Posted 2 years ago

“Very easy to order”

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Posted 2 years ago

“I never got my £20 refund for damaged goods, so sent in proof and got repl asking if £20 refund would be sufficient and agreed to it”

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Posted 2 years ago

“Sent for samples arrived promptly Still looking but will keep you on my list”

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Posted 2 years ago

“Delivery was late and the driver was not very accommodating to manage the new arrangements that were needed due to the change in the delivery window”

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Posted 2 years ago

“We have received our samples and will be ordering soon”

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Posted 2 years ago

“The flooring was at a good price, delivery was a bit expensive and didn’t turn up on the correct day.”

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Posted 2 years ago

“Great colour, really happy with my choice!”

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Posted 2 years ago

“Very good service very good product.”

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Posted 2 years ago

“Good quality speedy service looking to buy more from you very shortly.”

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Posted 2 years ago

“Didn't receive any notification of delivery ( it's not in spam) and as I wasn't in it was left on a pallet with another address. I called the company and was very impressed with the customer service, who instantly agreed they would sent the courier back to uplift and re deliver. Fortunately the company it was delivered to had a fork lift and came out on the road and brought it to the top of my drive. Courier at fault.”

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Posted 2 years ago

“Fast delivery excellent product”

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Posted 2 years ago

“Loved the fact that you offer free samples so that I was able to see the thickness of the flooring. Website was easy to maneuver, and I am looking for to receiving the order.”

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Posted 2 years ago

“Delivery was quick, the driver was very helpful. The flooring was easy to fit and looks beautiful!”

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Posted 2 years ago

“Great and helpful staff, items arrived quicker than estimate.”

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Posted 2 years ago

“easy online ordering, great to get free samples as you can see exactly what your looking for, and quality check delivery was efficient and on time driver rang me half hour before arriving and even helped load by pallet truck into my garage excellent service . will deffo use again”

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Posted 2 years ago

“Samples were sent out very promptly thank you.”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews