Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice and price. This was our first attempt at laying laminate flooring and given the excellent advice and instructions it turned out to be relatively easy and what a great result! Exceptionally pleased with our 'harbour oak' floor in the studio room above our garage. Pictured here before fixing the skirting and fitting out the room, but looks stunning all the same.”

Factory Direct Flooring Ltd 5 star review on 23rd July 2023

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Posted 2 years ago

“I didn’t get the product from them in the end, because there was a problem with getting it delivered and having to wait until that could be resolved-i was not happy to wait so I cancelled the order. To be fair the customer service was helpful but I didn’t want to pay upfront and then wait for a delivery that was also then going to cost me a days leave.”

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Posted 2 years ago

“I dont have the floor yet”

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Posted 2 years ago

“Lovely floor and arrived quicker than expected”

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Posted 2 years ago

“Fantastic, flooring is amazing and the cheapest we found, a few planks came broken due to the delivery driver but a quick email and everything was sorted within half a hour, 100% will be buying from you again and highly recommend x”

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Posted 2 years ago

“Quick delivery and helpful to view samples to make my decision later.”

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Posted 2 years ago

“love our new floor!”

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Posted 2 years ago

“Very happy with factory direct.”

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Posted 2 years ago

“Hi, Samples arrived really quickly and looked great. Unfortunately the actual product was out of stock, so i had to buy the 13 packs elsewhere. Maybe you should warn potential customers that although you have samples you can't actually provide the products. Thanks Simon”

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Posted 2 years ago

“Exactly as described. Good flooring.”

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Posted 2 years ago

“Quick delivery of samples”

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Posted 2 years ago

“Very quick delivery, good size sample”

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Posted 2 years ago

“Really happy with the vynil flooring we bought lovely quality nice and thick and looks so nice. Just like the photos online.”

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Posted 2 years ago

“Asked to review a product that hasn't turned up because no one read the delivery notes...”

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Posted 2 years ago

“Floorboards are amazing quality, my family really love them.”

Factory Direct Flooring Ltd 5 star review on 16th July 2023

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Posted 2 years ago

“Found the flooring I needed from ordering a sample which came in the post promptly”

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Posted 2 years ago

“Well pleased with service, and samples”

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Posted 2 years ago

“Very good product, well prices and very good customer service. The samples and the flooring was delivered very quickly and very happy with the quality. Very helpful on the phone and I was able to get additional discount.”

Factory Direct Flooring Ltd 5 star review on 15th July 2023

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Posted 2 years ago

“Very good and quick service. Also very helpful”

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Posted 2 years ago

“Delighted with my purchase. Great price and good quality products.”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews