Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and received the free samples, however, the product colour was not quite what I was looking for so purchased from another supplier. Why do companies request feedback when only samples requested !!!!!!!”

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Posted 2 years ago

“We ordered over 2000m2 of the Prestige Iris Oak herringbone flooring to be installed at three different developments. Unfortunately after 6 months after installation we encountered numerous problems. After a few emails back and forth with Factory Direct Flooring, we requested a site visit from a sales representative, but unfortunately their wording and information they required seemed to by directed for a specialist flooring contractors are required to lay this particular 8mm herringbone flooring. Certainly I was impressed with their after sales and their absolutely ridiculous criteria to lay this flooring.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“looks lovely”

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Posted 2 years ago

“Super choice of flooring , but the say NATIONWIDE. Not true if you live in NI they will not deliver .”

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Posted 2 years ago

“Very quick delivery. Helpful service for choosing the right floor for you”

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Posted 2 years ago

“Good quality 👌”

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Posted 2 years ago

“Looks great and good value”

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Posted 2 years ago

“Ordered samples, quick delivery and good size.”

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Posted 2 years ago

“Great price great product great service delivery driver helpful and pleasant”

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Posted 2 years ago

“I didn't order from you!”

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Posted 2 years ago

“Good service and efficient”

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Posted 2 years ago

“Excellent service and product”

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Posted 2 years ago

“Really good service and help from Romford branch. Floor looks really good”

Factory Direct Flooring Ltd 5 star review on 25th July 2023

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Posted 2 years ago

“Really good quality flooring.”

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Posted 2 years ago

“Ordered a couple of the samples to help decide what I wanted. The samples are a really good size and help you see what it will look like. They also have handy stickers on the back so you know which is which. Super fast delivery too!”

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Posted 2 years ago

“Samples arrived quickly, delivery was earlier than they quoted. The was a damage when I unrolled the floor but reported it and was dealt with straight away.”

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Posted 2 years ago

“Very pleased with the purchase. If only delivery cost was a bit modest...”

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Posted 2 years ago

“Flooring amazing love it 10 out off 10”

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Posted 2 years ago

“Easy to order,super fast delivery arrived early the following day. I also had a query that was very quickly answered, so fantastic customer service all round. I would highly recommend. 😊”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews