Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the flooring and the fact that you can order a free sample to try before you buy. However I’ve just gone to buy the vinyl and the delivery charges are extortionate. £29.50 for the cheapest delivery!!!! That’s way too much for only 2x3 m of vinyl.”

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Posted 6 years ago

“Got my sample very fast. Thanks for the support.”

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Posted 6 years ago

“I requested a flooring sample, which was easy to do & it arrived within a few days. The service was free & Hassle free. Well done.”

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Posted 6 years ago

“I only ordered some free samples for a client but they were delivered promptly. Hopefully the client will select one of the FDF items and they can get some benefit for such good initial service.”

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Posted 6 years ago

“I ordered two samples of light coloured Vinyl Flooring. Nice sized samples x 2 arrived in the post two days later. Excellent. When I am ready to order for the room I hope the delivery will be as prompt and accurate. Keep up the good work.”

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Posted 6 years ago

“Order of samples was very straightforward but only two samples allowed.”

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Posted 6 years ago

“I ordered samples they arrived very quick unfortunately I choose something else but will remember them when doing my next room”

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Posted 6 years ago

“Free samples enable you to select the right choice for a room. Delivered as arranged. Good range of styles”

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Posted 6 years ago

“Very helpful good service.”

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Posted 6 years ago

“Great selection of products... Always can get a sample and delivery has been easy. Best thing has been the saving compared with the same brands in store.... Very happy and will be using again. 🙂”

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Posted 6 years ago

“Very prompt service Thankyou”

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Posted 6 years ago

“Fast efficient service”

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Posted 6 years ago

Thank you for your review, our sales team try very hard to achieve the level of service you have described in your review. Thank for your feedback!

Posted 6 years ago

“Only requested samples but what amazingly fast service They arrived the following day”

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Posted 6 years ago

Hi Jo, Great feedback ! We were delighted to read your review. If you need any help or advice please contact our customer service team on 0330 100 0015 or email us at info@factory-direct-flooring.co.uk

Posted 6 years ago

Hi Jo, Thank you for your feedback, we do try and dispatch samples as quickly as possible :)

Posted 6 years ago

“I ordered a sample of flooring , which arrived first class the following morning. Great service much appreciated”

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Posted 6 years ago

Hi David, Thank you for your 5 star review - if you need any advice on the samples you have received or any other products, please feel free to contact our customer service team on 0330 100 0015 or email us at: info@factory-direct-flooring.co.uk

Posted 6 years ago

“Good and quick service delivery was excellent next day I got my samples. The only down side is you can only order 2 samples at a time but other than that I’m happy with the service I’ve received!!”

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Posted 6 years ago

“Extremely professional and courteous. The variety of products properly illustrated. Ever so grateful and the whole exercise passed smoothly. Highly recommend.”

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Posted 6 years ago

“Good quality product delivered exceptionally fast. Really good price too.”

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Posted 6 years ago

“I have now purchased twice from Factory Direct flooring - flawless ordering, so helpful over the phone and just an all round great experience. Would recommend 😁 The only thing I would add is the cost of returning goods is very high if you arrange for them to come and collect.”

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Posted 6 years ago

“Products are great, and samples arrived quickly - price is misleading on the internet and volume dependent which I didn’t find out until I checked. If I’d have known I wouldn’t have bothered.”

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Posted 6 years ago

Hi David, Thank you for your review and your feedback on the samples. Our pricing does show different prices as we offer discounts for bulk buying, this is known as tiered pricing. If you would like to send us an email as info@factory-direct-flooring.co.uk with the details of what actually lead to you being mislead and we will certainly look into this for you.

Posted 6 years ago

“Samples arrived following day - thanks”

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Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews