Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product . Easy to lay and great finish.”

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Posted 6 years ago

Great feedback ! THANK YOU!

Posted 6 years ago

“Very happy with the samples”

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Posted 6 years ago

“My order arrived amazingly quickly and the delivery man even brought it in for me. Now the vinyl has been laid and totally transformed the room. Looks great. The quality is excellent and it was nearly half the price of identical ones in the shops.”

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Posted 6 years ago

Hi, Thank you for your review, we were delighted to hear everything went as arranged and that you are happy with your purchase. Please bear us in mind for any future flooring requirements.

Posted 6 years ago

“Thanks for samples”

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Posted 6 years ago

Dear Customer, You are welcome! If you need any advice or other samples, please let us know and we will be happy to help.

Posted 6 years ago

“Very prompt samples, and the vinyl is good quality, as described.”

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Posted 6 years ago

“Very impressed, the quality excellent, the price amazing, I would defiantly recommend this company”

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Posted 6 years ago

“Interesting products”

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Posted 6 years ago

“Ordered 2 vinyl flooring samples which were free! Amazing !! good looking product arrived following day and no charge for 1st class delivery either! We shall now be placing an order with them for our flooring.”

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Posted 6 years ago

“Although I only ordered a couple of samples i was impressed how quick they came, i will certainly be ordering from factory direct flooring as soon as i have measured up. LM”

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Posted 6 years ago

“The sample choice of rhino flooring I chose was a bit flimsy”

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Posted 6 years ago

“The price was very competitive, the oak flooring is fantastic, the best and i'm carpenter, and i know about wood. It was delivered on a pallet straight off the lorry and put in my drive. I cant fault the service, class A.”

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Posted 6 years ago

“Competitive pricing; excellent turn-around and delivery. Would recommend.”

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Posted 6 years ago

“Sample arrived really quickly, very impressed”

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Posted 6 years ago

“Customer service was impeccable a call to confirm delivery date and when delivery arrived the driver was brilliant. The flooring went down like a dream, there was only one damaged plank out of a pack of 5 that we ordered. I would definitely 100% be ordering from Factory Direct Flooring in the future and would recommend anyone to them. Thank you.”

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Posted 6 years ago

“Arrived quickly as arranged..”

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Posted 6 years ago

“Brilliant service gd prices great delivery staff”

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Posted 6 years ago

“Super quick service, samples received next day 5 star service!!!”

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Posted 6 years ago

“I requested a couple of LVT samples, which arrived very promptly. The samples themselves appear good quality.”

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Posted 6 years ago

“Very impressed with the whole process. Had a few questions before ordering and the person I spoke to on the phone was very helpful. The online ordering process was straightforward and an early delivery date was offered. The delivery driver was also very helpful - although the terms and conditions state "kerbside delivery" as he did not have a crane on the lorry he helped me carry the items ordered down the driveway to the front door. He also took away the pallet which I did not want. Still in the process of laying the flooring but early indications are that the vinyl planks fit together easily and look very good once laid.”

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Posted 6 years ago

“Amazing flooring but not getting a delivery time slot was not appreciated”

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Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews