Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order that I placed was not delivered because you did not have in stock!”

Helpful Report

Posted 3 years ago

“Lovely floor and great service”

Helpful Report

Posted 3 years ago

“The vinyl plank floor that we chose was ordered on line over a weekend, and I had an email offering delivery on the Thursday which was perfect for us. I tool a phone call on the day of delivery from factory direct flooring to tell me that their transport company was experiencing some issues at the transport hub and that they were doubtfully that they would make the delivery that day. Factory direct had countered this with an instruction to bring in an independent courier to collect from the hub and meet the delivery commitment. And so that's wasn't happened and just as I arrived home from work two guys turned up in a white van and delivered my flooring. So many companies would have just accepted a failed delivery due to courier issues, so I can't comment Factory direct highly enough in their proactive approach to ensure that the delivery window was met. The flooring is still acclimatising before installation but it looks like a nice quality vinyl plank and I can't wait to see it down in our new kitchen.”

Helpful Report

Posted 3 years ago

“Very fast mailing. Impressed with samples but cant progress until we have underfloor insulation done.”

Helpful Report

Posted 3 years ago

“Great service, we were able to go and collect Staff loaded it in the van,”

Helpful Report

Posted 3 years ago

“Great service.”

Helpful Report

Posted 3 years ago

“Excellent product from an excellent company. Our new Floors(solid oak) look amazing and the value for money was unbelievable!”

Helpful Report

Posted 3 years ago

“Sorry can't write a review as only ordered free samples of flooring but that was excellent.”

Helpful Report

Posted 3 years ago

“SAMPLES OF LAMINATE FLOORING ARRIVED QUICKLY.”

Helpful Report

Posted 3 years ago

“Very quick delivery of free samples.”

Helpful Report

Posted 3 years ago

“We received the Lino on time. As described and good value for money”

Helpful Report

Posted 3 years ago

“Very pleased with my flooring”

Helpful Report

Posted 3 years ago

“A very good service very efficient and love my flooring! In fact have recommended you to many more.”

Helpful Report

Posted 3 years ago

“Very pleased with vynil. No problems with delivery. Would recommend buying from factory direct flooring.”

Helpful Report

Posted 3 years ago

“Great flooring. Would definitely recommend to a friend or family member.”

Helpful Report

Posted 3 years ago

“I am slightly disappointed as when ordering my flooring I was told the date I would receive so went ahead and booked for it to be laid. To then receive an email the following day to say its out of stock and won't be in for another 3 weeks.”

Helpful Report

Posted 3 years ago

“Very fast and perfect service really high quality”

Helpful Report

Posted 3 years ago

“Very pleased with delivery and the actual product Thanks”

Helpful Report

Posted 3 years ago

“Very impressed with delivery and quality; three payments really helpful as I wouldn't afford a whole amount straight away. Great service and choices, would definitely recommend this seller.”

Helpful Report

Posted 3 years ago

“Justine very helpful and made the whole decision making easy due to his professionalism Fantastic value for money, awesome Thanks”

Helpful Report

Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews