Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic flooring my whole house is done from Factory Direct Flooring such good Quality”

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Posted 3 years ago

“Great value, high quality vinyl, super quick delivery. Brilliant service”

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Posted 3 years ago

“Loads of options, easy ordering and quick, but not cheap, delivery. Only thing lacking is a trade account facility”

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Posted 3 years ago

“Arrived right on time - not installed yesterday so can't fully review.”

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Posted 3 years ago

“Brilliant”

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Posted 3 years ago

“Not layer yet but looks good quality we will see when we get started decorating at the moment”

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Posted 3 years ago

“The photos of the floor were very accurate and they emailed me to check that I had not ordered something that I didn't need so they actually saved me money when they could have just let me order something I didn't need, excellent service. If I need any more floor I will be using them again.”

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Posted 3 years ago

“Ordered some samples from you they were dispatched to me right away and received next day.”

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Posted 3 years ago

“Asked for samples, arrived next day, can't ask for anything more confidence building!”

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Posted 3 years ago

“No order placed yet, but the experience has been positive so, having received samples quickly. Prices appear very competitive and I expect to be placing an order shortly.”

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Posted 3 years ago

“Very easy to order and delivery was on time”

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Posted 3 years ago

“Excellent product, easy transaction from samples to delivery”

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Posted 3 years ago

“Ordering and delivery were very streamlined. Price was very competitive. Would highly recommend.”

Factory Direct Flooring Ltd 5 star review on 13th October 2022

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Posted 3 years ago

“Loved the design so it’s going in the kitchen.”

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Posted 3 years ago

“Very good service looking for full flooring next”

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Posted 3 years ago

“Super speedy easy free delivery of some samples, shame the colour seemed to vary too much from the website photos. Quality looked great and you can see how easy it would fit down too! Maybe more samples are needed for us :)”

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Posted 3 years ago

“Great”

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Posted 3 years ago

“The sample was not the same on the website”

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Posted 3 years ago

“Really pleased with my new floor, good quality and competitively priced great communication and delivered on time really really pleased”

Factory Direct Flooring Ltd 5 star review on 10th October 2022

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Posted 3 years ago

“Hi I ordered some samples but didn’t review any”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews