Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After building a large extention of an open plan lounge/diner, we did lots of research of different flooring. Our options were ceramics or luxury click flooring. We ordered samples with factory direct and promptly received the samples a few days later. It took us awhile to decide, and I must admit after hearing friends say not to buy it as it chips, I decided to put the samples to the full test and dropped big stones on it to see how it coped with it! Well I'm pleased to say, it didn't chip!! The flooring we chose was 5mm thick, I would definitely recommend going for this rather than the thinner one. We placed the order with factory direct and they delivered it on the day we wanted it, really pleased with the delivery service. My husband layed the floor himself in a day. We actually left a square without flooring in the middle of the room and dropped a mat in. I couldn't be more pleased with it. Its a lot warmer than ceramics and easy to clean. So yes I would highly recommend factory direct flooring! I will definitely be buying from them again in the near future, as I have other rooms I want to put click vinyl flooring.”

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Posted 3 years ago

“Too many review emails”

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Posted 3 years ago

“Just was not what I was looking for or the colour”

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Posted 3 years ago

“We ordered flooring the delivery was delayed twice promised a refund of delivery fee and a 10% discount which yet hasn't been recieved”

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Posted 3 years ago

“Super service!”

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Posted 3 years ago

“Exactly as described. Really good quality and very quick and efficient delivery. Really pleased with the finished product. Would definitely purchase from here again.”

Factory Direct Flooring Ltd 5 star review on 7th October 2022

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Posted 3 years ago

“Great sample!”

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Posted 3 years ago

“At first I was panicking cause I read negative reviews but when it come to the delivery was spot on and my order was spot on at a good price to!!”

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Posted 3 years ago

“The floors look really good but the quality is medium. The delivery is really expensive even on the orders over £250! Customer service is okay. Had issues with the first delivery not being on time, but the second one was delivered on the day requested. If I found the same floors elsewhere I would probably order from a different supplier but because I didn't want to change shades of the herrinbone panels I had to stick with Factor Direct. I don't think I will be ordering again from them.”

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Posted 3 years ago

“The Lino arrived was good but unfortunately gave 4 rating as there was a hiccup and the delivery did not arrive in time. However staff were helpful from the delivery and flooring company to ensure it arrived the following day, my fitter was of course not happy as he had been prebooked”

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Posted 3 years ago

“Great service!!”

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Posted 3 years ago

“Excellent service and product selection. Helpful staff and easy to use website.”

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Posted 3 years ago

“Excellent product. Quick and efficient delivery. Really pleased with the service. This is the the 3rd time we have used Factory Flooring Direct and they are consistently brilliant.”

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Posted 3 years ago

“Very good products”

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Posted 3 years ago

“Excellent vynil looks great in my kitchen and was a good price too”

Factory Direct Flooring Ltd 5 star review on 4th October 2022

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Posted 3 years ago

“Samples received quickly.”

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Posted 3 years ago

“Quick delivery of samples, good solid products.”

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Posted 3 years ago

“Received a sample. Will definitely be ordering when we are ready.”

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Posted 3 years ago

“Nothing like what I ordered”

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Posted 3 years ago

“I needed flooring delivered the next day due to opening our business and postage strikes. They did what everyone else said was impossible and helped pick the flooring to boot based on commercial grades, colour and usage. I will only ever use them from now on and whoever spoke to me on the phone should be very very proud of their customer service skills.”

Factory Direct Flooring Ltd 5 star review on 3rd October 2022

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews