Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EXCELLENT SERVICE FROM FLOORS DIRECT...FROM 1ST ORDERING ..CONFIRMATION OF DELIVERY AND TIME SLOT TO FINAL DELIVERY.....WILL DEFINATELY RECOMMEND”

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Posted 7 years ago

“Havent had it laid yet but looks very nice good delivery service and arrived on the day stated”

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Posted 7 years ago

“Great quality flooring brilliant price very very fast delivery would highly recommend and will be definitely using again”

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Posted 7 years ago

“Great delivery firm used top quality service thank you”

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Posted 7 years ago

“Super fast service! Delivered within 3 days. Excellent communication with driver! Product well packaged and looks great! Thank you!”

Factory Direct Flooring Ltd 5 star review on 26th June 2018

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Posted 7 years ago

“Excellent product and reliable people ready to answer any question.”

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Posted 7 years ago

“Delivery charges of £ 29.50 + vat, are very high for 2 meter long Lino.”

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Posted 7 years ago

“Good price, quick delivery. Would use again”

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Posted 7 years ago

“Hassle free ordering, 1st class communication,excellent delivery service”

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Posted 7 years ago

“5 boxes of Karndean Palio Clic flooring containing 10 planks in each box. 2 planks damaged, most of the others that have been checked appear okay. Might be able to hide the broken bits under skirting or cut to fit if needed.”

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Posted 7 years ago

Dear Mr Crowhurst, I have emailed you a claim form for damages - if you reply with a photo of the damage, we can either refund for the damage or replace them for you.

Posted 7 years ago

“Found it really helpful getting free samples before buying, as I could then see what looked best with my new kitchen. This company also had great quality for great prices. I would highly recommend.”

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Posted 7 years ago

“Excellent product, good value, helpful staff and prompt delivery.”

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Posted 7 years ago

“It was delivered on time as promised, it was well packed it had no damaged to any of the boards, it was of excellent quality”

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Posted 7 years ago

“I haven’t lay my laminate down yet but I’m so pleased with what I got. The prices are just brilliant, the customer service was great and the delivery is really good, well wrapped, the driver was so nice and helped me carry all in. I would recommend to anyone and I’ll defenitly shop again!”

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Posted 7 years ago

“Prompt and efficient”

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Posted 7 years ago

“Excellent service sample came next day . Purchased flooring and that came a promised”

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Posted 7 years ago

“From placing my order the staff were very helpful and my order arrived when I arranged. Very well wrapped. And my fitter was impressed by the quality. I ordered vinyl for my bathroom floor. Very pleased.”

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Posted 7 years ago

“Placed our order, final price had no bearing on advertised price, finished up being charged £24 surcharge on top of standard delivery charge of £30. Contacted company to complain and they explained that we were considered to be outside mainland UK having a Dundee postcode.”

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Posted 7 years ago

Dear Mr Tonge, Thank you for your review. I have looked at your order and the pricing is correct as per the advertised price on the website for the size you ordered. It does state price from xxx and then on the product page it has a tiered pricing as per the bulk buying offers. The delivery charges and surcharges are also listed on each product page and then again in the shopping cart, i am sorry if you did not see this and it lead you to become confused or unsure of what you were being charged.

Posted 7 years ago

“Very efficient, prompt, courteous. I will use this company again”

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Posted 7 years ago

“The Vinyl was delivered on time and is good quality. The £60 delivery charge for delivering to Aberdeen was very expensive and shouldn't have been more that £10-15 like other suppliers.”

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Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews