Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flooring sample…will order the right amount when I have the money! X”

Helpful Report

Posted 4 years ago

“Excellent service from start to finish”

Helpful Report

Posted 4 years ago

“Quick delivery. Helpful staff. Excellent quality”

Helpful Report

Posted 4 years ago

“excellent quality and price.”

Helpful Report

Posted 4 years ago

“Delivery never arrived. I contacted them 3 times so far amd had no reply.”

Helpful Report

Posted 4 years ago

Hi Lorne, Thanks for your review - We did receive a contact form from you at 14:16 on 13/12 - this was replied to @ 14:35, we then received a response from you at 15:32 prior to this review being left... If you have emailed us prior to this, could you forward the email onto please as we cannot see any other attempt to contact us apart from the contact form that was replied to.

Posted 4 years ago

“Great service and delivery”

Helpful Report

Posted 4 years ago

“I got what I ordered on time with no problems great service from the delivery men they were very helpful Would recommend this company to anyone to try.”

Helpful Report

Posted 4 years ago

“Very competitive price and delivered on time by a very polite and helpful delivery man. Excellent service.”

Helpful Report

Posted 4 years ago

“Fantastic service and great product”

Helpful Report

Posted 4 years ago

“Love my new flooring and great to walk on”

Helpful Report

Posted 4 years ago

“Great quality vinyl at really good price. Really helpful and hassle free service. Thanks”

Helpful Report

Posted 4 years ago

“I asked for a sample of vinyl flooring, which arrived quickly. The quality seems great and also good value for money. Great service. Thank you.”

Helpful Report

Posted 4 years ago

“Excellent product . Will use again”

Helpful Report

Posted 4 years ago

“Ordered a sample 1st to find the one we liked . Great service from start to finish , great price and fast delivery. Easy to install and looks great”

Helpful Report

Posted 4 years ago

“Very please with my kitchen flooring.”

Helpful Report

Posted 4 years ago

“Best price I found, quality's better than expected!”

Helpful Report

Posted 4 years ago

“Top quality, looks great and quick delivery 👌 👍”

Helpful Report

Posted 4 years ago

“We got the sample then bought the product and it arrived on time at the agreed price . No damage . No complaints here.”

Helpful Report

Posted 4 years ago

“I've only ordered samples so far, but the process was easy, quick and delivery prompt”

Helpful Report

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews