Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great vinyl flooring”

Helpful Report

Posted 4 years ago

“Great wooden flooring”

Helpful Report

Posted 4 years ago

“Service was very quick. Very good value”

Helpful Report

Posted 4 years ago

“Love the flooring good quality wise choice”

Helpful Report

Posted 4 years ago

“Samples arrived very promptly. Thank you”

Helpful Report

Posted 4 years ago

“Only had samples but look good quality”

Helpful Report

Posted 4 years ago

“Great service - samples were useful and the vinyl arrived quickly. thanks!”

Helpful Report

Posted 4 years ago

“Delivered on time helpful guys and the wood looks great on the floor”

Helpful Report

Posted 4 years ago

“Good service”

Helpful Report

Posted 4 years ago

“Laminate flooring with broken corners was delivered twice, after the first delivery I warned them to be careful before the second delivery. As a result, the second was also beaten. The nature of the damage shows that it was done during loading, i.e. in a warehouse. Accordingly, this is not the carrier's fault.”

Helpful Report

Posted 4 years ago

“Brilliant company to do business with. Made the most effort with the sample including a letter from the CEO and the quality of the product is vastly superior to similarly priced competition.”

Helpful Report

Posted 4 years ago

“Brilliant so pleased with everything from staff to flooring thank you.”

Helpful Report

Posted 4 years ago

“Received the samples very nice and will put against the new kitchen in February and see which ones too order. Thanks”

Helpful Report

Posted 4 years ago

“high quality Laminate.”

Helpful Report

Posted 4 years ago

“Brilliant company only place I would ever buy my flooring from .”

Helpful Report

Posted 4 years ago

“Avoid buying from Factory Direct Flooring at any cost! Once they've got your money, good luck trying to get any help/support with your order. In their books, the customer is always WRONG! It's not worth the £5-£10 saving by buying online with them Vs. a small business... Customer service and support is equally as important when making purchases worth £100s if not more. From now on I'll only be supporting small local businesses instead of Factory Direct Flooring! I lost my money with the mismatched materials and had to extra to the builders due to delays in trying to reach a resolution (which never got reached). I hope my review helps others save time, money and energy.”

Helpful Report

Posted 4 years ago

“Amended our flooring sizes when we gave the wrong measurements and still came on time. Staff very helpful from call centre to delivery. Sizes perfect. Flooring exactly as described and looks great! Will use again and refer friends and family. Thanks very much!”

Helpful Report

Posted 4 years ago

“Thank you”

Helpful Report

Posted 4 years ago

“Good quality flooring and a great design. Very impressed with the flawless delivery, even though I ordered during the Christmas rush! Great company!”

Helpful Report

Posted 4 years ago

“It's thick and good value for money. Cheaper than others but quality is very good”

Helpful Report

Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews