Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please please stop sending me endless emails for reviews. They are really annoying. I already had to throw away a whole untouched pack of engineered wood flooring because you won't take it back after a month, which is ridiculous, it's not even out of the wrapping and now I'm being hounded with emails. Do go away.”

Helpful Report

Posted 3 years ago

“Delivery Rubbish. last year I was waiting few weeks for my floor that affected my home project i lost slot for carpenter and was waiting for another 3 months for him. this week i ordered small items again not arrived yet. No call no message just quiet. i pay extra fee for delivery still doesnt work. if you have other opinion do not waste your time with that seller. I don't know who rated delivery that high?”

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Posted 3 years ago

“I received the free samples quickly - nice products and good service. Thank you”

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Posted 3 years ago

“Decent linl fitted perfectly and the colour is nice”

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Posted 3 years ago

“Highly recommend”

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Posted 3 years ago

“The floor is terrible. It’s cheap flooring but it wouldn’t be worth laying if it were free. It looks great when you first unroll it and it would be great for anyone that doesn’t have kids, dogs, furniture or own anything heavy. You also can’t move anything on it or it rips. We tried moving our sofa out and ripped it. Our sideboard ripped it. It must be meant for people that don’t use their room for anything. Totally worthless and not worth the effort let alone the money.”

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Posted 3 years ago

“A very good site and easy to make an order with the sizing info. Order dispatched and arrived quickly by friendly delivery man. Would recommend this company.”

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Posted 3 years ago

“Quick delivery of quality samples.”

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Posted 3 years ago

“Excellent service !!! Useful and efficient . Very pleased with my purchase 👍”

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Posted 3 years ago

“Nice flooring - was going to place an order, but you do not fit. The person I spoke to at your company was not very helpful and only recommended that I contact 'Checkertrade'.”

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Posted 3 years ago

“Very speedy sample sent. Very impressed.”

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Posted 3 years ago

“Two packs of flooring came damaged and we're left kerb side in the dark, and the driver Le ft.”

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Posted 3 years ago

“Extremely pleased with service floor very good quality”

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Posted 3 years ago

“I had some issues with my delivery and factory flooring sorted it out asap with the best customer service you could ask for. The product arrived the next day and I’m very happy with my order. 5 stars!”

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Posted 3 years ago

“Very speedy delivery of my samples Tank you.”

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Posted 3 years ago

“Ordered some samples and they were here in no time!Would want to order from a company like you!”

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Posted 3 years ago

“Samples came very quickly”

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Posted 3 years ago

“This is our third order of this flooring. It is really good quality and easy to install and it looks great.”

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Posted 3 years ago

“Fantastic flooring my whole house is done from Factory Direct Flooring such good Quality”

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Posted 3 years ago

“Great value, high quality vinyl, super quick delivery. Brilliant service”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews